Desk360 API is a Representational State Transfer (
Desk360 APIs also support Cross-Origin Resource Sharing (
The list of API commands used by Desk360
Updates/Modifies an object
Rate Limit
This rate limit applies are based on IP address.
The limits will be company based rather than IP based in the future.
Make sure to apply the rate limit-best practices and it stays within the rate limit.
Make sure to make API calls in a safe layer such as your backend, not front-end or your mobile application .
Remind that even invalid requests are included in the rate limit.
Check your current rate limit status by looking at the following HTTP headers returned in response to each API request:
Copy HTTP/1.1 200 OK
Content-Type: application/json
X-RateLimit-Limit: 180
X-RateLimit-Remaining: 178 Total number of API calls allowed per minute.
The number of requests remaining in the current rate limit window.
The reset time in Unix epoch time format.
The number of seconds you should wait in order to trigger your next API request.
This header is returned only when the rate limit is reached.
Copy HTTP/1.1 200 OK
Content-Type: application/json
Retry-After: 26 Who can access my helpdesk? Can anyone see my data?
Before prioritizing a ticket or responding to a customer or using any of the APIs listed above, you must authenticate or log in as you sign in to your helpdesk web portal.
To authenticate the request, you can use your personal. You can access this API key directly from the panel, or you can obtain your API token with a request with your username and password .
All Desk360 API endpoints (except login) need this token in order to respond to your request.
Option 1: Obtain your token with a request.
If you enable password access from your Desk360 Panel / Settings / API you can directly use v1/login endpoint in order to create/obtain an API token. This API will return an API token if it is already created, if not it will auto-generate a token and returns it.
To make it secure, the maximum wrong login attempt is fixed to 5 per minute .
Correct attempts do not affect the limits.
Login
GET https://api.desk360.com/v1/login
Use a valid email and password pair to obtain a token.
Request Body
An email that is already registered
200 Your API access token return as "token"
Copy {
"access_token": "WEFjiPUQo6FSV55RXx0T5uc5GKdmHxohsawEajAKyV1ZdUloZAExAhAAtPH1hMNbYUMsT2r7UpdN4gym",
"token_type": "Bearer"
} cURL C# Java JavaScript PHP Python
Copy curl --location --request POST 'https://api.desk360.com/v1/login' \
--header 'Content-Type: application/json' \
--data-raw '{
"email": "abc@example.com",
"password": "YOUR_PASSWORD"
}'
Copy var client = new RestClient("https://api.desk360.com/v1/login");
client.Timeout = -1;
var request = new RestRequest(Method.POST);
request.AddHeader("Content-Type", "application/json");
request.AddParameter("application/json", "{\n \"email\": \"abc@example.com\",\n \"password\": \"YOUR_PASSWORD\"\n}", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\n \"email\": \"abc@example.com\",\n \"password\": \"YOUR_PASSWORD\"\n}");
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/login")
.method("POST", body)
.addHeader("Content-Type", "application/json")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var data = JSON.stringify({"email":"abc@example.com","password":"YOUR_PASSWORD"});
var config = {
method: 'post',
url: 'https://api.desk360.com/v1/login',
headers: {
'Content-Type': 'application/json'
},
data : data
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$client = new http\Client;
$request = new http\Client\Request;
$request->setRequestUrl('https://api.desk360.com/v1/login');
$request->setRequestMethod('POST');
$body = new http\Message\Body;
$body->append('{
"email": "abc@example.com",
"password": "YOUR_PASSWORD"
}');
$request->setBody($body);
$request->setOptions(array());
$request->setHeaders(array(
'Content-Type' => 'application/json'
));
$client->enqueue($request)->send();
$response = $client->getResponse();
echo $response->getBody();
Copy import requests
url = "https://api.desk360.com/v1/login"
payload="{\n \"email\": \"abc@example.com\",\n \"password\": \"YOUR_PASSWORD\"\n}"
headers = {
'Content-Type': 'application/json'
}
response = requests.request("POST", url, headers=headers, data=payload)
print(response.text)
Option 2: Create a token from Panel
Login to your Desk360 Panel .
Create a token for a user.
The following endpoints are supported with attachments:
I received an error. How can I solve it?
API requests that cause errors will return an appropriate HTTP status code to help determine the type of error. You can use the following table to understand what each code means:
Client or Validation Error
The request body/query string is not in the correct format.
For example, the Create a ticket API requires the email field to be submitted as part of the request, and if it is missing, this status code is returned.
This indicates that the Authorization field is either missing or incorrect.
Requested Resource not Found
The request contains an invalid ID / Desk360 domain or invalid parameters in the URL .
For example, an API call to retrieve a ticket with an invalid ID will return an HTTP 404 status code to inform you that no such ticket exists.
This API request has used the wrong HTTP method.
For example, a DELETE requested on /products endpoint will return an HTTP 405 as /products allows only GET requests.
Unsupported Accept Header
Only application/json and */* are supported. When uploading files multipart/form-data are supported.
Only application/json is supported.
Sample error response
In addition to the HTTP status code, most errors also return a response with more information to help you troubleshoot the error. An example error response is shown below. The format of the error response is explained after the example.
Copy "error": {
"code": "failed_validation",
"message": "The status field is required."
"doc_url": "https://docs.desk360.com/api"
}
} Error Response Fields
Custom error code that is machine-parseable.
Descriptive error message.
A link to guide you if there is a solution on the documentation.
Error Codes
Authentication failed. The token is missing or invalid. Do not forget to put "Bearer " in the beginning of your token. eg: "Bearer YOUR-API-TOKEN "
method_not_allowed_exception
You may have made a typo in your request URL.
model_not_found_exception
Requested resource not found, the resource maybe deleted or maybe the resource is not yours.
insecure_request_exception
HTTP is not allowed. Use HTTPS instead.
too_many_requests_exception
You typed your email/password wrong.
If you entered your email/password wrong more than 5 times, you should wait for a minute.
You do not have permission to modify the resource.
Requested resource not found, the resource maybe deleted or maybe the resource is not yours.
Status update failed. You can only set Resolved (1) or Waiting (2), also, if the ticket is resolved you can not change the reason.
facebook_integration_error
instagram_integration_error
twitter_integration_error
Check your integration is still active from your Desk360 Panel. If it is active and you getting the error, the issue might be coming from Facebook/Twitter servers.
There is an error while sending the email. The email might be invalid.
You can not update/delete non-custom types.
This is a validation error, please read the message and apply what it says.
API responses that return a list of objects are paginated, for example, View Ticket List . Add the parameter page to the query string to navigate through the pages. The page number starts from 1 and each page is fixed to show 20 objects.
Copy https://api.desk360.com/api/v1/products/1/tickets?page=1 The "Link" header in the response will be showing the next page if it exists:
Copy Headers
"Link" : <https://api.desk360.com/v1/products/1/tickets?page=2>; rel=next Whenever it is possible, please queue API calls on your side. This allows you to buffer recent calls to avoid reaching the rate limit. Once you reach the rate limit, retry API calls after the retry period.
Whenever it is feasible, cache the data that does not change much on your side. For example, the mapping between agent name and ID is extremely unlikely to change, so it is a useful approach to cache this data to avoid the rate limit.
Avoid making API calls directly from a mobile app, instead, send the request to your servers and make API calls from there. This ensures that if an API endpoint is changed, you can make and deploy the change on your server instead of updating your application and forcing your customers to the latest version.
Apart from its competitors, Desk360 enables its customers to manage multiple products under one account. Therefore, for the ticket transactions, you must first determine the product under which you will perform these transactions. For exampleproducts/1/tickets shows tickets for the product with the Product ID 1.
Products
GET https://api.desk360.com/v1/products
List of your products.
200
Copy [
{
"id": 11,
"name": "YourApplication1",
"logo": null
},
{
"id": 22,
"name": "YourApplication2",
"logo": null
},
{
"id": 33,
"name": "YourApplicationWithLogo",
"logo": "https://desk-360.s3.amazonaws.com/images/application/logo/a007a5a216b668bfef9bcdbb3a31157b.jpg"
}
] Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request GET 'https://api.desk360.com/v1/products' \
--header 'Authorization: Bearer YOUR_API_TOKEN'
Copy var client = new RestClient("https://api.desk360.com/v1/products");
client.Timeout = -1;
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/products")
.method("GET", null)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var config = {
method: 'get',
url: 'https://api.desk360.com/v1/products',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/products',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/products"
payload={}
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
response = requests.request("GET", url, headers=headers, data=payload)
print(response.text) Get Ticket List
GET https://api.desk360.com/v1/products/:productId/tickets
Ticket list of a product. You can use this endpoint for getting the latest tickets , or with query params, you can filter/search within tickets . Query parameters can be used for filtering and searching purposes , all of the query parameters are optional.
Path Parameters
Query Parameters
Page number if not given will start from 1
Filter by the priority (see table below)
Filter by the platform (see table below)
Filter by starting date as YYYY-MM-DD format (eg: 2020-05-19)
Filter by ending date as YYYY-MM-DD format (eg: 2020-05-20)
Filter by the status of the ticket (see the table below)
Filter by the id of the assigned agent
Filter by the ticket type id
Sort by updated date order (default descending) to make ascending send query as "asc".
Search by Id of the ticket
Search by Email for the ticket
Search by Name of the ticket
Search by Subject of the ticket
200
Copy [
{
"id": 1,
"reason_id": 2,
"type_id": 3,
"agent_id": 4,
"name": "John Doe",
"email": "mail@mail.com",
"subject": null,
"last_message": "Hello World!",
"channel": "Application",
"platform": "Android",
"status": 1,
"priority": 1,
"created_at": "2020-04-02 11:19:26",
"updated_at": "2021-01-17 15:58:41"
},
{
"id": 2,
"reason_id": 2,
"type_id": 3,
"agent_id": 4,
"name": "John Doe",
"email": "mail@mail.com",
"subject": null,
"last_message": "Hello World2!",
"channel": "Application",
"platform": "iOS",
"status": 1,
"priority": 1,
"created_at": "2020-04-02 11:19:26",
"updated_at": "2021-01-17 15:58:41"
},
] Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request GET 'https://api.desk360.com/v1/products/1/tickets?page=1' \
--header 'Authorization: Bearer YOUR_API_TOKEN'
Copy var client = new RestClient("https://api.desk360.com/v1/products/1/tickets");
client.Timeout = -1;
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/products/1/tickets")
.method("GET", null)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var config = {
method: 'get',
url: 'https://api.desk360.com/v1/products/1/tickets',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/products/1/tickets',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/products/1/tickets"
payload={}
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
response = requests.request("GET", url, headers=headers, data=payload)
print(response.text) Descriptive Tables
Priority Platform Status Message Types
Get Ticket Details
GET https://api.desk360.com/v1/products/:productId/tickets/:ticketId
Get the details of the ticket. It includes multiple objects such as ticket information , ticket messages.
Path Parameters
200
Copy {
"id": 1,
"reason_id": 5,
"type_id": 9,
"agent_id": 72,
"name": "John Doe",
"email": "mail@mail.com",
"subject": null,
"channel": "Application",
"platform": "Android",
"status": 1,
"priority": 1,
"settings": null,
"country_code": "TR",
"star_rating": null,
"custom_fields": [],
"created_at": "2020-04-02 11:19:26",
"updated_at": "2021-01-17 15:58:41",
"messages": [
{
"id": 1,
"agent_id": 74,
"message": "Hello World",
"attachments": {
"images": [],
"videos": [],
"files": [],
"others": []
},
"type": 0,
"created_at": "2020-04-02 11:19:26",
"updated_at": "2020-04-02 11:19:26"
},
{
"id": 2,
"agent_id": 74,
"message": "Hello World2",
"attachments": {
"images": [],
"videos": [],
"files": [],
"others": []
},
"type": 0,
"created_at": "2020-04-02 11:19:46",
"updated_at": "2020-04-02 11:19:46"
}]
} Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request GET 'https://api.desk360.com/v1/products/1/tickets/1' \
--header 'Authorization: Bearer YOUR_API_TOKEN'
Copy var client = new RestClient("https://api.desk360.com/v1/products/1/tickets/1");
client.Timeout = -1;
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/products/1/tickets/1")
.method("GET", null)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var config = {
method: 'get',
url: 'https://api.desk360.com/v1/products/1/tickets/1',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/products/1/tickets/1',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/products/1/tickets/1"
payload={}
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
response = requests.request("GET", url, headers=headers, data=payload)
print(response.text)
Get Ticket Logs
GET https://api.desk360.com/v1/products/:productId/tickets/:ticketId/logs
Result of the detailed ticket logs. Check Descriptive Tables to see the status options.
Path Parameters
200
Copy [
{
"id": 1,
"old_status_id": 0,
"new_status_id": 2,
"reason_id": 5,
"agent_id": 1,
"created_at": "2020-04-02 12:15:00"
},
{
"id": 2,
"old_status_id": 2,
"new_status_id": 1,
"reason_id": 5,
"agent_id": 2,
"created_at": "2020-04-02 12:16:08"
},
] Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request GET 'api.localhost:10380/v1/products/1/tickets/1/logs' \
--header 'Authorization: Bearer YOUR_API_TOKEN'
Copy var client = new RestClient("https://api.desk360.com/v1/products/1/tickets/1/logs");
client.Timeout = -1;
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/products/1/tickets/1/logs")
.method("GET", null)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var config = {
method: 'get',
url: 'https://api.desk360.com/v1/products/1/tickets/1/logs',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/products/1/tickets/1/logs',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/products/1/tickets/1/logs"
payload={}
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
response = requests.request("GET", url, headers=headers, data=payload)
print(response.text)
Create Ticket
POST https://api.desk360.com/v1/products/:productId/tickets
Create an API ticket. If you send with attachments use form-data you can also send other body parameters with form-data as well.
Path Parameters
Request Body
Attachment for the ticket (Only allowed in form-data)
Brief description of the ticket subject
Status of the ticket (check Descriptive Tables)
Id of the assigned agent (optional)
201
Copy {
"id": 123,
"reason_id": 1,
"type_id": null,
"agent_id": null,
"name": "abc",
"email": "abc@def.com",
"subject": null,
"last_message": "abc",
"channel": "Api",
"platform": "Api",
"status": 1,
"priority": 0,
"created_at": "2021-01-18 10:31:57",
"updated_at": "2021-01-18 10:31:57"
} Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request POST 'https://api.desk360.com/v1/products/1/tickets' \
--header 'Authorization: Bearer YOUR_API_TOKEN' \
--header 'Content-Type: application/json' \
--data-raw '{
"name": "John Doe",
"email": "mail@mail.com",
"reason_id": 1,
"description": "Hello World!",
"status": 1,
"assign_to_agent_id": 2
}'
Copy var client = new RestClient("https://api.desk360.com/v1/products/1/tickets");
client.Timeout = -1;
var request = new RestRequest(Method.POST);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
request.AddHeader("Content-Type", "application/json");
request.AddParameter("application/json", "{\n \"name\": \"John Doe\",\n \"email\": \"mail@mail.com\",\n \"reason_id\": 1,\n \"description\": \"Hello World!\",\n \"status\": 1,\n \"assign_to_agent_id\": 2\n}", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\n \"name\": \"John Doe\",\n \"email\": \"mail@mail.com\",\n \"reason_id\": 1,\n \"description\": \"Hello World!\",\n \"status\": 1,\n \"assign_to_agent_id\": 2\n}");
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/products/1/tickets")
.method("POST", body)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.addHeader("Content-Type", "application/json")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var data = JSON.stringify({"name":"John Doe","email":"mail@mail.com","reason_id":1,"description":"Hello World!","status":1,"assign_to_agent_id":2});
var config = {
method: 'post',
url: 'https://api.desk360.com/v1/products/1/tickets',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
},
data : data
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/products/1/tickets',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'POST',
CURLOPT_POSTFIELDS =>'{
"name": "John Doe",
"email": "mail@mail.com",
"reason_id": 1,
"description": "Hello World!",
"status": 1,
"assign_to_agent_id": 2
}',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN',
'Content-Type: application/json'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/products/1/tickets"
payload="{\n \"name\": \"John Doe\",\n \"email\": \"mail@mail.com\",\n \"reason_id\": 1,\n \"description\": \"Hello World!\",\n \"status\": 1,\n \"assign_to_agent_id\": 2\n}"
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
}
response = requests.request("POST", url, headers=headers, data=payload)
print(response.text)
Reply Ticket
POST https://api.desk360.com/v1/products/:productId/tickets/:ticketId/reply
Replying to the ticket.
Path Parameters
Request Body
Attachment for the ticket (Only allowed in form-data)
201
Copy {
"id": 747,
"agent_id": 74,
"message": "Hello World!",
"type": 0,
"attachments": {
"images": [],
"videos": [],
"files": [],
"others": []
},
"created_at": "2021-01-18 10:41:26",
"updated_at": "2021-01-18 10:41:26"
} Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request POST 'https://api.desk360.com/v1/products/1/tickets/1/reply' \
--header 'Authorization: Bearer YOUR_API_TOKEN' \
--header 'Content-Type: application/json' \
--data-raw '{
"message": "Hello World"
}'
Copy var client = new RestClient("https://api.desk360.com/v1/products/1/tickets/1/reply");
client.Timeout = -1;
var request = new RestRequest(Method.POST);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
request.AddHeader("Content-Type", "application/json");
request.AddParameter("application/json", "{\n \"message\": \"Hello World!\"\n}", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\n \"message\": \"Hello World!\"\n}");
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/products/1/tickets/1/reply")
.method("POST", body)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.addHeader("Content-Type", "application/json")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var data = JSON.stringify({"message":"Hello World!"});
var config = {
method: 'post',
url: 'https://api.desk360.com/v1/products/1/tickets/1/reply',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
},
data : data
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/products/1/tickets/1/reply',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'POST',
CURLOPT_POSTFIELDS =>'{
"message": "Hello World!"
}',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN',
'Content-Type: application/json'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/products/1/tickets/1/reply"
payload="{\n \"message\": \"Hello World!\"\n}"
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
}
response = requests.request("POST", url, headers=headers, data=payload)
print(response.text)
Add Ticket Note
POST https://api.desk360.com/v1/products/:productId/tickets/:ticketId/reply
Add a note to the ticket. The difference between replying is that notes are only visible to the agents.
Path Parameters
Request Body
Attachment for the ticket (Only allowed in form-data)
201
Copy {
"id": 747,
"agent_id": 74,
"message": "Hello World!",
"type": 6,
"attachments": {
"images": [],
"videos": [],
"files": [],
"others": []
},
"created_at": "2021-01-18 10:41:26",
"updated_at": "2021-01-18 10:41:26"
} Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request POST 'https://api.desk360.com/v1/products/1/tickets/1/note' \
--header 'Authorization: Bearer YOUR_API_TOKEN' \
--header 'Content-Type: application/json' \
--data-raw '{
"message": "Hello World"
}'
Copy var client = new RestClient("https://api.desk360.com/v1/products/1/tickets/1/reply");
client.Timeout = -1;
var request = new RestRequest(Method.POST);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
request.AddHeader("Content-Type", "application/json");
request.AddParameter("application/json", "{\n \"message\": \"Hello World!\"\n}", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\n \"message\": \"Hello World!\"\n}");
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/products/1/tickets/1/reply")
.method("POST", body)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.addHeader("Content-Type", "application/json")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var data = JSON.stringify({"message":"Hello World!"});
var config = {
method: 'post',
url: 'https://api.desk360.com/v1/products/1/tickets/1/reply',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
},
data : data
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/products/1/tickets/1/reply',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'POST',
CURLOPT_POSTFIELDS =>'{
"message": "Hello World!"
}',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN',
'Content-Type: application/json'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/products/1/tickets/1/reply"
payload="{\n \"message\": \"Hello World!\"\n}"
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
}
response = requests.request("POST", url, headers=headers, data=payload)
print(response.text)
Update Ticket Status
POST https://api.desk360.com/v1/products/:productId/tickets/:ticketId/reply
Update the status of the ticket such as Resolved/Waiting .
Path Parameters
Request Body
Status can be 1 (Resolved) or 2 (Waiting)
200
Copy {
"id": 1,
"reason_id": 5,
"type_id": 9,
"agent_id": 72,
"name": "John Doe",
"email": "mail@mail.com",
"subject": null,
"last_message": null,
"channel": "Application",
"platform": "Android",
"status": 1,
"priority": 1,
"created_at": "2020-04-02 11:19:26",
"updated_at": "2021-01-18 10:37:53"
} Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request POST 'https://api.desk360.com/v1/products/1/tickets/1/status' \
--header 'Authorization: Bearer YOUR_API_TOKEN' \
--header 'Content-Type: application/json' \
--data-raw '{
"status": 1,
"reason_id": 5
}'
Copy var client = new RestClient("https://api.desk360.com/v1/products/1/tickets/1/status");
client.Timeout = -1;
var request = new RestRequest(Method.POST);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
request.AddHeader("Content-Type", "application/json");
request.AddParameter("application/json", "{\n \"status\": 1,\n \"reason_id\": 5\n}", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\n \"status\": 1,\n \"reason_id\": 5\n}");
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/products/1/tickets/1/status")
.method("POST", body)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.addHeader("Content-Type", "application/json")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var data = JSON.stringify({"status":1,"reason_id":5});
var config = {
method: 'post',
url: 'https://api.desk360.com/v1/products/1/tickets/1/status',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
},
data : data
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/products/1/tickets/1/status',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'POST',
CURLOPT_POSTFIELDS =>'{
"status": 1,
"reason_id": 5
}',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN',
'Content-Type: application/json'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/products/1/tickets/1/status"
payload="{\n \"status\": 1,\n \"reason_id\": 5\n}"
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
}
response = requests.request("POST", url, headers=headers, data=payload)
print(response.text)
Agents are the people on your core support team who will log into your helpdesk.
Get Agent List
GET https://api.desk360.com/v1/agents
Get agent list.
200
Copy [
{
"id": 11,
"name": "John Doe",
"email": "john@mail.com",
"avatar": null
},
{
"id": 22,
"name": "Richard Miller",
"email": "richard@mail.com",
"avatar": null
},
{
"id": 33,
"name": "Jane Doe",
"email": "jane@mail.com",
"avatar": "https://desk-360.s3.amazonaws.com/images/profile/7909604058aacab0d1e1fd719b933409.jpg"
}
] Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request GET 'https://api.desk360.com/v1/agents' \
--header 'Authorization: Bearer YOUR_API_TOKEN'
Copy var client = new RestClient("https://api.desk360.com/v1/agents");
client.Timeout = -1;
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/agents")
.method("GET", null)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var config = {
method: 'get',
url: 'https://api.desk360.com/v1/agents',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/agents',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/agents"
payload={}
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
response = requests.request("GET", url, headers=headers, data=payload)
print(response.text)
Get Current Agent
GET https://api.desk360.com/v1/me
Get current agent.
200
Copy {
"id": 11,
"name": "John Doe",
"email": "john@mail.com",
"avatar": "https://desk-360.s3.amazonaws.com/images/profile/7909604058aacab0d1e1fd719b933409.jpg"
} Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request GET 'https://api.desk360.com/v1/agents/me' \
--header 'Authorization: Bearer YOUR_API_TOKEN'
Copy var client = new RestClient("https://api.desk360.com/v1/me");
client.Timeout = -1;
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/me")
.method("GET", null)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var config = {
method: 'get',
url: 'https://api.desk360.com/v1/me',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/me',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/me"
payload={}
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
response = requests.request("GET", url, headers=headers, data=payload)
print(response.text)
Types refer to ticket types, it allows you to organize and categorize your tickets by your needs.
Get Type List
GET https://api.desk360.com/v1/types
Get all the ticket types.
200 Product id 0 is for default types.
Copy [
{
"id": 1,
"product_id": 0,
"title": "Subscription",
"description": "Subscription",
"is_active": true,
"is_custom": false,
"created_at": "2019-07-11 12:43:24",
"updated_at": "2020-11-02 07:30:05"
},
{
"id": 2,
"product_id": 0,
"title": "Features",
"description": "Features",
"is_active": true,
"is_custom": false,
"created_at": "2019-07-11 12:47:29",
"updated_at": "2019-07-11 12:47:29"
},
{
"id": 3,
"product_id": 0,
"title": "Report a problem",
"description": "Report a problem",
"is_active": true,
"is_custom": false,
"created_at": "2019-07-11 12:50:23",
"updated_at": "2019-07-11 12:50:23"
}
] Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request GET 'https://api.desk360.com/v1/types' \
--header 'Authorization: Bearer YOUR_API_TOKEN'
Copy var client = new RestClient("https://api.desk360.com/v1/types");
client.Timeout = -1;
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/types")
.method("GET", null)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var config = {
method: 'get',
url: 'https://api.desk360.com/v1/types',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/types',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/types"
payload={}
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
response = requests.request("GET", url, headers=headers, data=payload)
print(response.text)
Create Type
POST https://api.desk360.com/v1/types
Create a new ticket type.
Request Body
The status of the ticket type
201
Copy {
"id": 68,
"product_id": 1,
"title": "Test",
"description": "Test",
"is_active": false,
"is_custom": true,
"created_at": "2021-01-05 15:02:07",
"updated_at": "2021-01-05 15:02:07"
} Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request POST 'https://api.desk360.com/v1/types' \
--header 'Authorization: Bearer YOUR_API_TOKEN' \
--header 'Content-Type: application/json' \
--data-raw '{
"product_id": 1,
"title": "Test",
"description": "Test",
"is_active": false
}'
Copy var client = new RestClient("https://api.desk360.com/v1/types");
client.Timeout = -1;
var request = new RestRequest(Method.POST);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
request.AddHeader("Content-Type", "application/json");
request.AddParameter("application/json", "{\n \"product_id\": 1,\n \"title\": \"Test\",\n \"description\": \"Test\",\n \"is_active\": false\n}", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\n \"product_id\": 1,\n \"title\": \"Test\",\n \"description\": \"Test\",\n \"is_active\": false\n}");
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/types")
.method("POST", body)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.addHeader("Content-Type", "application/json")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var data = JSON.stringify({"product_id":1,"title":"Test","description":"Test","is_active":false});
var config = {
method: 'post',
url: 'https://api.desk360.com/v1/types',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
},
data : data
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/types',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'POST',
CURLOPT_POSTFIELDS =>'{
"product_id": 1,
"title": "Test",
"description": "Test",
"is_active": false
}',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN',
'Content-Type: application/json'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/types"
payload="{\n \"product_id\": 1,\n \"title\": \"Test\",\n \"description\": \"Test\",\n \"is_active\": false\n}"
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
}
response = requests.request("POST", url, headers=headers, data=payload)
print(response.text)
Get Type
GET https://api.desk360.com/v1/types/:typeId
Get the type by id.
Path Parameters
200
Copy {
"id": 11,
"product_id": 1,
"title": "Test",
"description": "Test",
"is_active": false,
"is_custom": true,
"created_at": "2020-08-06 08:51:11",
"updated_at": "2020-08-06 08:55:07"
} Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request GET 'https://api.desk360.com/v1/types/11' \
--header 'Authorization: Bearer YOUR_API_TOKEN'
Copy var client = new RestClient("https://api.desk360.com/v1/types/28");
client.Timeout = -1;
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/types/28")
.method("GET", null)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var config = {
method: 'get',
url: 'https://api.desk360.com/v1/types/28',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/types/28',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/types/28"
payload={}
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
response = requests.request("GET", url, headers=headers, data=payload)
print(response.text)
Update Type
PUT https://api.desk360.com/v1/types/:typeId
Update the ticket type.
Path Parameters
Request Body
The status of the ticket type
200
Copy {
"id": 68,
"product_id": 1,
"title": "Test",
"description": "Test",
"is_active": false,
"is_custom": true,
"created_at": "2021-01-05 15:02:07",
"updated_at": "2021-01-05 16:02:07"
} Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request PUT 'https://api.desk360.com/v1/types/65' \
--header 'Authorization: Bearer YOUR_API_TOKEN' \
--header 'Content-Type: application/json' \
--data-raw '{
"is_active": false
}'
Copy var client = new RestClient("https://api.desk360.com/v1/types/64");
client.Timeout = -1;
var request = new RestRequest(Method.PUT);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
request.AddHeader("Content-Type", "application/json");
request.AddParameter("application/json", "{\n \"is_active\": false\n}", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\n \"is_active\": false\n}");
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/types/64")
.method("PUT", body)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.addHeader("Content-Type", "application/json")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var data = JSON.stringify({"is_active":false});
var config = {
method: 'put',
url: 'https://api.desk360.com/v1/types/64',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
},
data : data
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/types/64',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'PUT',
CURLOPT_POSTFIELDS =>'{
"is_active": false
}',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN',
'Content-Type: application/json'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/types/64"
payload="{\n \"is_active\": false\n}"
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
}
response = requests.request("PUT", url, headers=headers, data=payload)
print(response.text)
Reasons refer to ticket reasons. It allows you to tag tickets in each state, and when you need it later, the logger will be able to show why the ticket is created/updated/resolved etc.
Get Reasons List
GET https://api.desk360.com/v1/reasons
Get all the ticket reasons.
200
Copy [
{
"id": 1,
"product_id": 1,
"name": "Test1",
"is_active": false,
"created_at": "2019-07-09 13:40:00",
"updated_at": "2020-05-25 14:08:53"
},
{
"id": 2,
"product_id": 1,
"name": "Test2",
"is_active": false,
"created_at": "2019-07-11 08:29:40",
"updated_at": "2020-05-25 14:08:46"
},
{
"id": 3,
"product_id": 1,
"name": "Test3",
"is_active": false,
"created_at": "2019-07-11 08:30:28",
"updated_at": "2020-05-25 14:07:42"
}
] Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request GET 'https://api.desk360.com/v1/reasons' \
--header 'Authorization: Bearer YOUR_API_TOKEN'
Copy var client = new RestClient("https://api.desk360.com/v1/reasons");
client.Timeout = -1;
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/reasons")
.method("GET", null)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var config = {
method: 'get',
url: 'https://api.desk360.com/v1/reasons',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/reasons',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/reasons"
payload={}
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
response = requests.request("GET", url, headers=headers, data=payload)
print(response.text)
Create Reason
POST https://api.desk360.com/v1/reasons
Create a new ticket reason.
Request Body
The status of the ticket reason
201
Copy {
"id": 36,
"product_id": 1,
"title": "Test",
"is_active": true,
"created_at": "2021-01-05 15:19:54",
"updated_at": "2021-01-05 15:19:54"
} Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request POST 'https://api.desk360.com/v1/reasons' \
--header 'Authorization: Bearer YOUR_API_TOKEN' \
--header 'Content-Type: application/json' \
--data-raw '{
"product_id": 1,
"title": "Test",
"is_active": true
}'
Copy var client = new RestClient("https://api.desk360.com/v1/reasons");
client.Timeout = -1;
var request = new RestRequest(Method.POST);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
request.AddHeader("Content-Type", "application/json");
request.AddParameter("application/json", "{\n \"product_id\": 1,\n \"title\": \"Test\",\n \"is_active\": true\n}", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\n \"product_id\": 1,\n \"title\": \"Test\",\n \"is_active\": true\n}");
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/reasons")
.method("POST", body)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.addHeader("Content-Type", "application/json")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var data = JSON.stringify({"product_id":1,"title":"Test","is_active":true});
var config = {
method: 'post',
url: 'https://api.desk360.com/v1/reasons',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
},
data : data
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/reasons',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'POST',
CURLOPT_POSTFIELDS =>'{
"product_id": 1,
"title": "Test",
"is_active": true
}',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN',
'Content-Type: application/json'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/reasons"
payload="{\n \"product_id\": 1,\n \"title\": \"Test\",\n \"is_active\": true\n}"
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
}
response = requests.request("POST", url, headers=headers, data=payload)
print(response.text)
Get Reason
GET https://api.desk360.com/v1/reasons/:reasonId
Get the reason by id.
Path Parameters
200
Copy {
"id": 11,
"product_id": 1,
"title": "Test",
"is_active": true,
"created_at": "2020-06-10 11:59:34",
"updated_at": "2020-06-10 11:59:34"
} Code Samples
cURL C# Java JavaScript PHP Python
Copy curl --location --request GET 'https://api.desk360.com/v1/reasons/11' \
--header 'Authorization: Bearer YOUR_API_TOKEN'
Copy var client = new RestClient("https://api.desk360.com/v1/reasons/11");
client.Timeout = -1;
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
Copy OkHttpClient client = new OkHttpClient().newBuilder()
.build();
Request request = new Request.Builder()
.url("https://api.desk360.com/v1/reasons/11")
.method("GET", null)
.addHeader("Authorization", "Bearer YOUR_API_TOKEN")
.build();
Response response = client.newCall(request).execute();
Copy var axios = require('axios');
var config = {
method: 'get',
url: 'https://api.desk360.com/v1/reasons/11',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Copy <?php
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://api.desk360.com/v1/reasons/11',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'Authorization: Bearer YOUR_API_TOKEN'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
Copy import requests
url = "https://api.desk360.com/v1/reasons/11"
payload={}
headers = {
'Authorization': 'Bearer YOUR_API_TOKEN'
}
response = requests.request("GET", url, headers=headers, data=payload)
print(response.text)
Update Reason
PUT https://api.desk360.com/v1/reasons/:reasonId
Update the ticket reason.
