With the Desk360 Chat module, you can provide instant correspondence service to your customers through Web Live Chat Widget, WhatsApp, Instagram DM, Facebook Messenger, In-App Messaging for Android and iOS channels. Before using the Desk360 chat module, you must have completed the WhatsApp, Live Chat and Facebook integration processes in the Product and Channels tab. After this stage, you can manage all three channels on which you can provide instant correspondence in the Live Support tab.