Desk360 Docs
  • Introduction to Desk360
  • 🚀Quick Start Guide
  • Start
    • Sign Up
    • Verify Your Email
    • Add Product/Brand
    • Channel Integration
    • Add User
    • Invite Your Team
  • User Communication Channels
    • In-App Message Box Channel
    • Web Contact Us Channel
    • Email Channel
    • Apple App Store Channel
    • Google Play Store Channel
    • Huawei AppGallery Channel
    • WhatsApp Channel
    • Live Chat Channel
    • Instagram Channel
    • Facebook Channel
    • Twitter Channel
  • Desk360 Platform Navigation
    • Dashboard
    • Tickets
      • Creating Internal Tickets
      • Listing and Filtering
      • Multiple Operations
      • Actions
      • Ticket Details
      • Ticket Status
      • Ticket Types
      • Ticket Reasons
      • Ready Answers
      • Ticket History Log
      • Callback Function
      • Automatic Replies
        • Automatic Replies During Working Hours
      • Automatic Assignments
      • Assignment by Request Type
      • Prioritization Rules
        • Setting Priorities
        • Creating Folders
      • SLA Management
      • Business Hours
      • Tag Management
    • Chat
      • Chat Settings
      • Automatic Assignments
      • Manual Assignments
      • Human Agent Functionality
      • Custom Chatbots
      • Chat History Forwarding
      • Bulk Actions
    • Reports
      • Ticket Reports
        • Ticket Analysis Reports
        • User Performance
      • Chat Reports
        • Chat Reports
        • User Reports
        • Chat Cockpit
      • SLA Reports
    • Product and Communication Channel Integrations
      • In-App Message Box Channel Integration
        • In-App Message Box Integration Settings
        • Customizable In-App Message Box
        • In-App Message Box Notifications
      • Web Contact Us Channel Integration
        • Web Contact Us Form
        • FAQ and Contact Us Page Settings
          • General Settings
          • FAQ Settings
          • Contact Us Page Settings
      • Email Channel Integration
        • Gmail SMTP Integration
        • Yandex SMTP Integration
        • Outlook SMTP Integration
        • E-mail features
      • Apple App Store Channel Integration
      • Google Play Store Channel Integration
      • Huawei AppGallery Channel Integration
      • WhatsApp Channel Integration
        • WABA Prerequisites
        • New WhatsApp Business API Pricing
        • WhatsApp Integration Steps
        • WhatsApp Auto-Reply Function
        • WhatsApp Custom Bots
        • WhatsApp Message Templates
        • How to use WhatsApp Message Templates
        • WhatsApp Message Template Statistics
        • WhatsApp Web Widget
      • Live Chat Channel Integration
      • Facebook Channel Integration
      • Instagram Channel Integration
      • Twitter Channel Integration
    • Chatbot Integration
    • Settings
      • Import Data
      • Language Settings
      • Professional Support In 40 Languages
    • Users
      • User Groups
      • User Roles
      • User Settings
  • INTEGRATIONS
    • JIRA
    • Slack
    • Trello
    • Alotech
  • Desk360 Mobile SDK
    • iOS SDK
    • Android SDK
    • Flutter SDK
    • React Native SDK
  • DESK360 MOBILE CHAT SDK
    • Mobile Chat iOS SDK
    • Mobile Chat Android SDK
  • DESK360 API (1.0.0)
    • API Documentation
Powered by GitBook
On this page

Was this helpful?

  1. Desk360 Platform Navigation
  2. Product and Communication Channel Integrations
  3. Web Contact Us Channel Integration

FAQ and Contact Us Page Settings

PreviousWeb Contact Us FormNextGeneral Settings

Last updated 4 years ago

Was this helpful?

You can design the FAQ (Frequently Asked Questions) and Contact Us form on this tab in detail. You can design the FAQ pages that you will show as the primary solution address on your site, completely in accordance with the design of your website. You can direct your customers who cannot find the appropriate answer in the FAQ to the Contact Us page, and give them the opportunity to reach you. In this way, you can provide your users with an integrated experience.

Click Customize FAQ Page to start editing the pages and complete the entries in 3 steps.

Detailed information about all 3 steps can be found under the following headings.

General Settings
FAQ Settings
Contact Us Page Settings