After logging in with your user information from the login page, the first page you are directed to will be the Dashboard. On this page, you can access daily tickets categorically and analyze the number of tickets and drill down into details. After selecting the product you want to review its ticket data, the data groups you will see will be as follows:
Total number of unresolved tickets received in this month. This category includes tickets that have not yet been resolved, as well as pending and reopened tickets.
Total number of tickets resolved today.
Number of unresolved tickets for the day.
Total number of tickets put on hold during the day.
The total number of tickets generated by the user replying to a resolved ticket within the day.