Desk360 Docs

WhatsApp Channel Integration

The Desk360 platform allows you to turn your one-to-one conversations over WhatsApp into tickets and check their metrics.
With WhatsApp Business integration, multiple agents can greet incoming customer messages to the WhatsApp line via Live Support page in the Desk360 platform.
WhatsApp Business API access is required for WhatsApp integration in the Desk360 platform. Businesses have go through an approval procedure to access the WhatsApp Business API. To learn more about WABA prerequisites, click here.

Frequently Asked Questions

How long does it take to integrate WhatsApp Business API?
Is it possible to upgrade my current WhatsApp Business number to API?
Can I add more than one number?
Is it possible to convert the WhatsApp number I use the API for back to the business account?
Can I create custom chatbots for WhatsApp channel?
Can I create groups with the WhatsApp API?
Can I make WhatsApp calls using API?
Will the API integration also migrate my chat history?
Will my WhatsApp profile be verified upon integration?
Can I see the profile pictures and phone numbers of those who send messages to my company on WhatsApp?