The Desk360 platform allows you to turn your one-to-one conversations over WhatsApp into tickets and check their metrics.
The following fields must be filled:
WhatsApp Business Business Name
The name of your business that appears on WhatsApp.
Business email ID
The email address of your business.
The country code.
WhatsApp number to be integrated
The phone number you will use for WhatsApp integration.
Legal person and brand name
Your legal entity and brand name.
A brief description text for your customers in your WhatsApp profile.
The industry of your business.
The address of your business.
2. Click Send to send your request to Desk360 after you have filled out all the fields. 3. Desk360 will forward the information you entered to WhatsApp, requesting confirmation for your number and business name and will initiate the technical installation process once the approval is received. 4. WhatsApp approval can take about 2-3 weeks. 5. After the WhatsApp approval is received, you will receive a verification code through your WhatsApp number while technical setups are provided. 6. This code can be received via SMS or a call. 7. When you reach this stage, you will receive an email from Desk360 about the corresponding step. 8. Skip this step by typing the verification code transmitted by WhatsApp in the corresponding field on the WhatsApp form. 9. Now you can view your WhatsApp information and upload your logo on the Desk360 platform.