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WhatsApp Channel Integration
The Desk360 platform allows you to turn your one-to-one conversations over WhatsApp into tickets and check their metrics.
With WhatsApp Business integration, multiple agents can greet incoming customer messages to the WhatsApp line via Live Support page in the Desk360 platform.
WhatsApp Business API access is required for WhatsApp integration in the Desk360 platform. Businesses have go through an approval procedure to access the WhatsApp Business API. To learn more about WABA prerequisites, click here.
Within one to two days, you can begin utilizing the WhatsApp API if your Facebook account has been verified. However, Facebook's approval process must be followed in full for your Facebook account to be verified, which could take two to three weeks. This timeframe could vary depending on the circumstances.
With WhatsApp API integration, you won't be able to access your previous conversations. You’ll need to back up your chat history for the line you want to upgrade to the WhatsApp API. In addition to this, you won’t be able to restore the backup manually to your Desk360 dashboard.