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Introduction to Desk360
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Quick Start Guide
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User Communication Channels
In-App Message Box Channel
Web Contact Us Channel
Email Channel
Apple App Store Channel
Google Play Store Channel
Huawei AppGallery Channel
WhatsApp Channel
Live Chat Channel
Instagram Channel
Facebook Channel
Twitter Channel
Desk360 Platform Navigation
Dashboard
Tickets
Chat
Reports
Ticket Reports
Ticket Analysis Reports
User Performance
Chat Reports
SLA Reports
Product and Communication Channel Integrations
Chatbot Integration
Settings
Users
INTEGRATIONS
JIRA
Slack
Trello
Alotech
Desk360 Mobile SDK
iOS SDK
Android SDK
Flutter SDK
React Native SDK
DESK360 MOBILE CHAT SDK
Mobile Chat iOS SDK
Mobile Chat Android SDK
DESK360 API (1.0.0)
API Documentation
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Ticket Reports
On the Ticket Reports page, users can receive thorough reporting and graphical representations of all tickets created by customers. The Ticket Reports page can only be accessed by users with Admin and Supervisor privileges. The Ticket Analysis Reports page and the User Performance page are both updated every 75 minutes.
Now, let's deep dive into how to analyze the graphs and tables on these pages, which are organized under two categories: Ticket Analysis Reports and User Performance.
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Ticket Analysis Reports
Last modified 2mo ago
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