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  • Introduction to Desk360
  • 🚀Quick Start Guide
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    • Sign Up
    • Verify Your Email
    • Add Product/Brand
    • Channel Integration
    • Add User
    • Invite Your Team
  • User Communication Channels
    • In-App Message Box Channel
    • Web Contact Us Channel
    • Email Channel
    • Apple App Store Channel
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    • Huawei AppGallery Channel
    • WhatsApp Channel
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  • Desk360 Platform Navigation
    • Dashboard
    • Tickets
      • Creating Internal Tickets
      • Listing and Filtering
      • Multiple Operations
      • Actions
      • Ticket Details
      • Ticket Status
      • Ticket Types
      • Ticket Reasons
      • Ready Answers
      • Ticket History Log
      • Callback Function
      • Automatic Replies
        • Automatic Replies During Working Hours
      • Automatic Assignments
      • Assignment by Request Type
      • Prioritization Rules
        • Setting Priorities
        • Creating Folders
      • SLA Management
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      • Tag Management
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      • Chat Settings
      • Automatic Assignments
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      • Ticket Reports
        • Ticket Analysis Reports
        • User Performance
      • Chat Reports
        • Chat Reports
        • User Reports
        • Chat Cockpit
      • SLA Reports
    • Product and Communication Channel Integrations
      • In-App Message Box Channel Integration
        • In-App Message Box Integration Settings
        • Customizable In-App Message Box
        • In-App Message Box Notifications
      • Web Contact Us Channel Integration
        • Web Contact Us Form
        • FAQ and Contact Us Page Settings
          • General Settings
          • FAQ Settings
          • Contact Us Page Settings
      • Email Channel Integration
        • Gmail SMTP Integration
        • Yandex SMTP Integration
        • Outlook SMTP Integration
        • E-mail features
      • Apple App Store Channel Integration
      • Google Play Store Channel Integration
      • Huawei AppGallery Channel Integration
      • WhatsApp Channel Integration
        • WABA Prerequisites
        • New WhatsApp Business API Pricing
        • WhatsApp Integration Steps
        • WhatsApp Auto-Reply Function
        • WhatsApp Custom Bots
        • WhatsApp Message Templates
        • How to use WhatsApp Message Templates
        • WhatsApp Message Template Statistics
        • WhatsApp Web Widget
      • Live Chat Channel Integration
      • Facebook Channel Integration
      • Instagram Channel Integration
      • Twitter Channel Integration
    • Chatbot Integration
    • Settings
      • Import Data
      • Language Settings
      • Professional Support In 40 Languages
    • Users
      • User Groups
      • User Roles
      • User Settings
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  • Desk360 Mobile SDK
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  • DESK360 MOBILE CHAT SDK
    • Mobile Chat iOS SDK
    • Mobile Chat Android SDK
  • DESK360 API (1.0.0)
    • API Documentation
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  1. Start

Add Product/Brand

PreviousVerify Your EmailNextChannel Integration

Last updated 3 years ago

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Desk360 platform users can manage the products they want to respond to tickets, as well as the integration of communication channels such as email and WhatsApp under the Product and Channels heading.

Product registration is performed with the Create Product action. To do this, simply enter the name of your product. After entering the name, you perform the product registration by clicking Create.

If you do not want to use the products you have added to the Desk360 panels anymore, you have the option to delete them. However, deleted products cannot be recovered and are irreversibly removed from the system. To delete products, go to the left-hand side menu and select Product and Channels. After selecting the products you want to delete, proceed as instructed in the text at the bottom of the page that will appear.