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Introduction to Desk360
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Quick Start Guide
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User Communication Channels
In-App Message Box Channel
Web Contact Us Channel
Email Channel
Apple App Store Channel
Google Play Store Channel
Huawei AppGallery Channel
WhatsApp Channel
Live Chat Channel
Instagram Channel
Facebook Channel
Twitter Channel
Desk360 Platform Navigation
Dashboard
Tickets
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Reports
Ticket Reports
Ticket Analysis Reports
User Performance
Chat Reports
SLA Reports
Product and Communication Channel Integrations
Chatbot Integration
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INTEGRATIONS
JIRA
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Alotech
Desk360 Mobile SDK
iOS SDK
Android SDK
Flutter SDK
React Native SDK
DESK360 MOBILE CHAT SDK
Mobile Chat iOS SDK
Mobile Chat Android SDK
DESK360 API (1.0.0)
API Documentation
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User Performance

Product-based User Performance

In the Product-based User Performance graph, you can view the number of tickets that users have updated their status as resolved and waiting, depending on the selected product and date range. In addition, you can analyze the user by looking at the number of tickets updated as the status is reopened when the customer responds to the resolved tickets.
However, you can list the date range of the data you want to examine by choosing one of the following options:
  • Today
  • Yesterday
  • Last 7 Days
  • Last 30 Days
  • This Month
  • Last Month
  • All Dates
Apart from that, you can also list data by specifying a custom date range.

User Performance

You can access the performance of your users across all the products you have integrated into the Desk360 platform via this graph. After choosing the date and users from their filters, you can evaluate the data according to their resolved, waiting and reopened statuses.
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Ticket Analysis Reports
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Chat Reports
Last modified 1yr ago
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Product-based User Performance
User Performance