Mobile Chat Android SDK

Desk360 Mobile Chat SDK for Android is an open source Android library that provides live support to your customers directly from your application by writing a few lines of code.

Features

• Talk to your customers using our panel and make use of our SDK to identify a user and provide contextual support.

• Powered by Firebase realtime database.

• Username/email address login.

• Offline messaging support.

• Text, image, video (.mp4) and document (word, excel, pdf) messages.

• Ability to integrate chatbots.

• Multi-languages support: It supports 40+ languages.

• Chat feedback.

• Canned RE

• Smart Plug

• Custom Fields

• Auto Login

• Canned Response

Technical Details

• Coding Language - %100 Kotlin

• Persistence - Room

• Reactive Programming - RXJava, RXAndroid

• Multi-threading

• Architecture- MVVM, Use Cases

• Binding- Data Binding, View Binding

• API Level 21+

Setup

To integrate Desk360 Live Chat into your Android project , add below parts to your build.gradlle

allprojects {
	repositories {
		...
		maven { url 'https://jitpack.io' }
	}
}

To enable the usage of data binding in your Android application, add the following snippet to the app/build.gradle file.

 android {
     dataBinding.enabled = true
     }

Add the dependency

dependencies {
        implementation 'com.github.Teknasyon-Teknoloji:desk360-livechat-android-sdk:1.0.8'
}

(Please change latest_release with : https://jitpack.io/#Teknasyon-Teknoloji/desk360-livechat-android-sdk)

Add File Provider to Your AndroidManifest.xml

	<application>
	...
         	<provider
         	   android:name=".YourFileProvider"
         	   android:authorities="${applicationId}.provider"
         	   android:exported="false"
         	   android:grantUriPermissions="true">
         	   <meta-data
          	      android:name="android.support.FILE_PROVIDER_PATHS"
          	      android:resource="@xml/provider_paths" />
        	 </provider>
	 ....
	 </application>

Usage

import com.desk360.livechat.manager.Desk360LiveChat
import com.desk360.livechat.manager.LiveChatHelper
import com.desk360.livechat.manager.LiveChatManager

        val settings = mapOf("age" to "23")
        
        val liveChatManager = LiveChatManager.Builder()
            .setDomainAddress("https://domain.desk360.com")
            .setToken("token")
            .setLanguageCode("tr")
            .setUserName("Luke")
            .setUserEmailAddress("[e-mail]")
            .setSmartPlug(settings)
            .build()

        Desk360LiveChat.init(this, liveChatManager) { isActive ->
            // You can start Desk360LiveChat after initialization completed
            btnLiveChat.visibility = if (isActive) 
                View.VISIBLE
            else 
                View.GONE
        }

        btnLiveChat.setOnClickListener {
            // when you want to start Live Chat
            Desk360LiveChat.start()
        }

ProGuard

If you are using proguard you must add this rules to avoid further compile issues.

-keep class com.desk360.livechat.data.** { *; }
-keepnames com.desk360.livechat.data.** { *; }

Support

For further information, please with contact us [e-mail]

Visit our GITHUB page for usage, technical setup and detailed info.