Desk360 Docs
  • Introduction to Desk360
  • 🚀Quick Start Guide
  • Start
    • Sign Up
    • Verify Your Email
    • Add Product/Brand
    • Channel Integration
    • Add User
    • Invite Your Team
  • User Communication Channels
    • In-App Message Box Channel
    • Web Contact Us Channel
    • Email Channel
    • Apple App Store Channel
    • Google Play Store Channel
    • Huawei AppGallery Channel
    • WhatsApp Channel
    • Live Chat Channel
    • Instagram Channel
    • Facebook Channel
    • Twitter Channel
  • Desk360 Platform Navigation
    • Dashboard
    • Tickets
      • Creating Internal Tickets
      • Listing and Filtering
      • Multiple Operations
      • Actions
      • Ticket Details
      • Ticket Status
      • Ticket Types
      • Ticket Reasons
      • Ready Answers
      • Ticket History Log
      • Callback Function
      • Automatic Replies
        • Automatic Replies During Working Hours
      • Automatic Assignments
      • Assignment by Request Type
      • Prioritization Rules
        • Setting Priorities
        • Creating Folders
      • SLA Management
      • Business Hours
      • Tag Management
    • Chat
      • Chat Settings
      • Automatic Assignments
      • Manual Assignments
      • Human Agent Functionality
      • Custom Chatbots
      • Chat History Forwarding
      • Bulk Actions
    • Reports
      • Ticket Reports
        • Ticket Analysis Reports
        • User Performance
      • Chat Reports
        • Chat Reports
        • User Reports
        • Chat Cockpit
      • SLA Reports
    • Product and Communication Channel Integrations
      • In-App Message Box Channel Integration
        • In-App Message Box Integration Settings
        • Customizable In-App Message Box
        • In-App Message Box Notifications
      • Web Contact Us Channel Integration
        • Web Contact Us Form
        • FAQ and Contact Us Page Settings
          • General Settings
          • FAQ Settings
          • Contact Us Page Settings
      • Email Channel Integration
        • Gmail SMTP Integration
        • Yandex SMTP Integration
        • Outlook SMTP Integration
        • E-mail features
      • Apple App Store Channel Integration
      • Google Play Store Channel Integration
      • Huawei AppGallery Channel Integration
      • WhatsApp Channel Integration
        • WABA Prerequisites
        • New WhatsApp Business API Pricing
        • WhatsApp Integration Steps
        • WhatsApp Auto-Reply Function
        • WhatsApp Custom Bots
        • WhatsApp Message Templates
        • How to use WhatsApp Message Templates
        • WhatsApp Message Template Statistics
        • WhatsApp Web Widget
      • Live Chat Channel Integration
      • Facebook Channel Integration
      • Instagram Channel Integration
      • Twitter Channel Integration
    • Chatbot Integration
    • Settings
      • Import Data
      • Language Settings
      • Professional Support In 40 Languages
    • Users
      • User Groups
      • User Roles
      • User Settings
  • INTEGRATIONS
    • JIRA
    • Slack
    • Trello
    • Alotech
  • Desk360 Mobile SDK
    • iOS SDK
    • Android SDK
    • Flutter SDK
    • React Native SDK
  • DESK360 MOBILE CHAT SDK
    • Mobile Chat iOS SDK
    • Mobile Chat Android SDK
  • DESK360 API (1.0.0)
    • API Documentation
Powered by GitBook
On this page

Was this helpful?

  1. User Communication Channels

Apple App Store Channel

Apple App Store integration allows you to manage all store reviews and ratings on your mobile app.

PreviousEmail ChannelNextGoogle Play Store Channel

Last updated 4 years ago

Was this helpful?

With Apple App Store integration, you can view your app users' comments for your mobile application on the App Store as a ticket on the Desk360 platform. You can respond to them quickly using ready-made texts or automatic replies. You can get back to all your customers in the fastest way possible by using the advantages of Desk360. At the same time, you can analyze the requests at a glance with the Desk360 platform, which allows you to categorize incoming user comments.

  • You can integrate your mobile app into Desk360 by following the steps: Product and Channels > Edit channels > App Store

For installation steps related to App Store integration, see the page:

  • After successfully completing the integration process, you can manage all the evaluations and ratings that come to your application through the App Store from your Desk360 inbox.

  • You can access who sent all the tickets you receive through this channel, contact and device information, how many points the app user gave to your application, and when the comment was sent from the General Information section located in the right corner of the Tickets tab.

▪️
Apple App Store Channel Integration