Under this heading, you can edit the overview of the FAQ and Contact Us pages. Detailed explanations about subheadings can be examined below.
You can set the language options for your FAQ page here. The page you prepared is displayed according to the browser language. The Desk360 platform offers access to a total of 40 different languages. If you are using a language not included in this list, you can choose a language in which you want the page to appear by default. You can make this selection from Languages > Default Language. You can add other language choices from Other Languages. You can delete the languages you have selected by clicking the bin icon.
Under this heading, there are subheadings of some edits that can be made throughout the page:
You can perform operations such as
of the headings on the page from this section. With Title Alignment you can choose one of the options for aligning titles (left, center and right).
There are different text entry fields for each title and ready-to-enter texts for the supported languages on the page opened with the Ready Texts button. You can colorize from the color palette just below each text box and specify the font size from the selection box.
You can edit the search button on the page in this section. After specifying the translation text and font color in the Titles section, you can go to the Search Bar section and clarify the details such as the button type and background coloring.
You can share the topics that your customers want to get information from in this section under a few main headings. You can determine which topics to present as content specifically for your product. You can make the visual editing processes of the categories under this title, and edit the text content in the FAQ step.
Visual arrangements for the FAQ section are made under this heading.
There are two text entry fields under this heading. One is used as category boxes and the other is used as a button at the end of the page that directs the customer to the page where the customer can submit a ticket.
After briefly explaining the categories, it may be necessary to redirect to a different page where detailed information is provided. In this case, for example, it is useful to add a button labeled More Details that will appear under the description text in the category boxes.
You can direct customers to the detail page of the relevant category with the More Details button.
You can make text and visual arrangements of these two types of buttons under the Button heading.
This field is for the customers who cannot find the answer he/she is looking for in FAQ can send you a message about the subject he/she wishes to report. The title of the texts to be included here was previously determined in the Titles field. You can define the short description text you want to appear under the title from the text entry field in the Contact Us section, and you can make visual arrangements from the color palette and font size input tab in this field. You can also add agent profiles of your support team on the Contact Us button and provide visual support to your page. Here are subheadings of some edits that can be made throughout this section:
If you add a WhatsApp option, you will also need to enter WhatsApp number information on the page.