With Google Play Store integration, you can view your app users' comments for your mobile application on the Google Play Store as a support request on the Desk360 platform. You can respond to them quickly using ready-made texts or automatic replies. You can get back to all your customers in the fastest way possible by using the advantages of Desk360. At the same time, you can analyze the requests at a glance with the Desk360 platform, which allows you to categorize incoming user comments.
You can integrate your mobile app into Desk360 by following the steps: Product and Channels > Edit channels > Google Play Store
▪For installation steps related to Google Store integration, see the page:
After successfully completing the integration process, you can manage all the evaluations and ratings that come to your application through the Google Play Store from your Desk360 inbox.
You can access who sent all the tickets you receive through this channel, contact and device information, how many points the app user gave to your application, and when the comment was sent from the General Information section located in the right corner of the Tickets tab.