Desk360 Docs
  • Introduction to Desk360
  • 🚀Quick Start Guide
  • Start
    • Sign Up
    • Verify Your Email
    • Add Product/Brand
    • Channel Integration
    • Add User
    • Invite Your Team
  • User Communication Channels
    • In-App Message Box Channel
    • Web Contact Us Channel
    • Email Channel
    • Apple App Store Channel
    • Google Play Store Channel
    • Huawei AppGallery Channel
    • WhatsApp Channel
    • Live Chat Channel
    • Instagram Channel
    • Facebook Channel
    • Twitter Channel
  • Desk360 Platform Navigation
    • Dashboard
    • Tickets
      • Creating Internal Tickets
      • Listing and Filtering
      • Multiple Operations
      • Actions
      • Ticket Details
      • Ticket Status
      • Ticket Types
      • Ticket Reasons
      • Ready Answers
      • Ticket History Log
      • Callback Function
      • Automatic Replies
        • Automatic Replies During Working Hours
      • Automatic Assignments
      • Assignment by Request Type
      • Prioritization Rules
        • Setting Priorities
        • Creating Folders
      • SLA Management
      • Business Hours
      • Tag Management
    • Chat
      • Chat Settings
      • Automatic Assignments
      • Manual Assignments
      • Human Agent Functionality
      • Custom Chatbots
      • Chat History Forwarding
      • Bulk Actions
    • Reports
      • Ticket Reports
        • Ticket Analysis Reports
        • User Performance
      • Chat Reports
        • Chat Reports
        • User Reports
        • Chat Cockpit
      • SLA Reports
    • Product and Communication Channel Integrations
      • In-App Message Box Channel Integration
        • In-App Message Box Integration Settings
        • Customizable In-App Message Box
        • In-App Message Box Notifications
      • Web Contact Us Channel Integration
        • Web Contact Us Form
        • FAQ and Contact Us Page Settings
          • General Settings
          • FAQ Settings
          • Contact Us Page Settings
      • Email Channel Integration
        • Gmail SMTP Integration
        • Yandex SMTP Integration
        • Outlook SMTP Integration
        • E-mail features
      • Apple App Store Channel Integration
      • Google Play Store Channel Integration
      • Huawei AppGallery Channel Integration
      • WhatsApp Channel Integration
        • WABA Prerequisites
        • New WhatsApp Business API Pricing
        • WhatsApp Integration Steps
        • WhatsApp Auto-Reply Function
        • WhatsApp Custom Bots
        • WhatsApp Message Templates
        • How to use WhatsApp Message Templates
        • WhatsApp Message Template Statistics
        • WhatsApp Web Widget
      • Live Chat Channel Integration
      • Facebook Channel Integration
      • Instagram Channel Integration
      • Twitter Channel Integration
    • Chatbot Integration
    • Settings
      • Import Data
      • Language Settings
      • Professional Support In 40 Languages
    • Users
      • User Groups
      • User Roles
      • User Settings
  • INTEGRATIONS
    • JIRA
    • Slack
    • Trello
    • Alotech
  • Desk360 Mobile SDK
    • iOS SDK
    • Android SDK
    • Flutter SDK
    • React Native SDK
  • DESK360 MOBILE CHAT SDK
    • Mobile Chat iOS SDK
    • Mobile Chat Android SDK
  • DESK360 API (1.0.0)
    • API Documentation
Powered by GitBook
On this page
  • What does Live Chat integration do?
  • How does Live Chat integration work?

Was this helpful?

  1. User Communication Channels

Live Chat Channel

Live Chat integration allows you to support your customers who send messages via the chat plugin that you will position on your website.

PreviousWhatsApp ChannelNextInstagram Channel

Last updated 3 years ago

Was this helpful?

After successfully integrating the Live Chat plug-in to your website, you can manage the messages that all your customers who visit your page will send you from Desk360's Live Support page. You can answer their questions instantly, and if you want, you can turn these chats into tickets and reply to your customers later.

With this integration, you can add the power of live chat to your product management and create an instant communication line between your agents and customers.

What does Live Chat integration do?

  • Thanks to the live chat bubble that you will integrate into your website, you can make real-time conversations with your customers, so that you can measure the benefits of a synchronous communication model.

  • You can access all the information about your customers you provide live support from the General Information section in the Live Support tab.

  • If necessary, you can streamline your live chat tracking process by also creating tickets from chat interactions.

How does Live Chat integration work?

  • Live Chat integration is included in all Desk360 plans.

  • You can start the integration process by following the steps: Product and Channels > Edit channels > Live Chat. To complete the Live Chat integration, you need to copy and paste the code in the fields shown into your website's own system. For this, you have to create a chat module by clicking Create Chat Module.

  • You can decide on the look and feel of the live chat plugin on your website and customize its colors in your brand image. Click on the Customize button on the same page to start customizing your widget.

  • In case there are no available customer representatives to provide online support on the live chat channel, you can create a chatbot in the language you’d like to use to provide support to your customers outside working hours. To do this, click the Create Integration button or go to Settings > Chatbot Integrations > Add Integration. Click here for more information on Chatbots.

For more detailed information about Live Chat integration, please visit:

▪️
Live Chat Channel Integration