Live Chat Channel
After successfully integrating the Live Chat plug-in to your website, you can manage the messages that all your customers who visit your page will send you from Desk360's Live Support page. You can answer their questions instantly, and if you want, you can turn these chats into tickets and reply to your customers later.
With this integration, you can add the power of live chat to your product management and create an instant communication line between your agents and customers.
Thanks to the live chat bubble that you will integrate into your website, you can make real-time conversations with your customers, so that you can measure the benefits of a synchronous communication model.
You can access all the information about your customers you provide live support from the General Information section in the Chat tab.
If necessary, you can streamline your live chat tracking process by also creating tickets from chat interactions.
Live Chat integration is included in all Desk360 plans.
You can start the integration process by following the steps: Product and Channels > Edit channels > Live Chat. To complete the Live Chat integration, you need to copy and paste the code in the fields shown into your website's own system. For this, you have to create a chat module by clicking Create Chat Module.
​▪For more detailed information about Live Chat integration, please visit:
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