Android SDK
Desk360 Mobile Native Android SDK helps you embed customer support in your Android applications with ease.
The Desk360 Mobile SDK for Android lets customers do any of the following:
- Create new support tickets.
- View and comment on existing tickets.
- Interactively communicate with related support teams.
- Use functions such as ticket prioritization, folder creating, SLA setting, etc.
- Get detailed reports on both tickets and support agents.
To integrate Desk360 into your Android project , add below parts to your build.gradle(:project name) file under project directory.
maven {url 'https://jitpack.io'}
If gradle version is greater than or equal 7.0.0 add above code to your projects setting.gradle file instead of build.gradle (:projectName) file.
Add the dependency your build.gradle(:app) file under the app folder.
dependencies {
implementation 'com.github.Teknasyon-Teknoloji:desk360-android-sdk:latest_release'
}
Desk 360 Android SDK Latest Release
Add Data and View Binding code block to your build.gradle(:app) file too.
apply plugin: 'kotlin-kapt' // or under plugins -> id 'kotlin-kapt'
android {
buildFeatures {
dataBinding true
}
}
Start Desk360
import com.teknasyon.desk360.helper.Desk360Config
import com.teknasyon.desk360.helper.Desk360SDKManager
import com.teknasyon.desk360.helper.Platform
import com.teknasyon.desk360.helper.Desk360SDK
val desk360SDKManager = Desk360SDKManager.Builder(context:Context)
.setAppKey("SDK_App_Key")
.setAppVersion("1.0.1")
.setLanguageCode("en")
.setPlatform(Platform.GOOGLE)
.setCountryCode("US")
.setCustomJsonObject(
JSONObject(
"{\n" +
" \"name\":\"AndoidSDK\",\n" +
" \"age\":30,\n" +
" \"cars\": {\n" +
" \"car1\":\"RED\",\n" +
" \"car2\":\"BLUE\",\n" +
" \"car3\":\"ORANGE\"\n" +
" }\n" +
" }"
)
)
.build()
desk360SDKManager.initialize("firebase notification token", "device id")
Desk360SDK.start()
Parameters | Description |
|---|---|
token | your notification token |
deviceId | your Android device id |
appKey | desk360 Api Key will provided when you get the license |
appVersion | your application's version number |
languageCode | ISO 639-1 Code for sdk language: "en","fr,"tr |
platform | mobile platform: Platform.GOOGLE or Platform.HUAWEI |
countryCode | country code: "tr", "us", "de" |
jsonObject | for custom datas |
val desk360SDKManager = Desk360SDKManager.Builder(context)
.setAppKey("app key")
.setAppVersion("app version")
.setLanguageCode("your selected ISO 639-1 Code for language: tr, en")
.setPlatform("mobile platform: Platform.GOOGLE or Platform.HUAWEI")
.setCountryCode("country code: tr, de")
.setCustomJsonObject("for custom data")
.build()
desk360SDKManager.initialize(
notificationToken = "your firebase token",
deviceId = "your Android device id"
)
Desk360SDK.start()
finish()
If your app will not use notification then you must set token "" and for targetId ""
val desk360SDKManager = Desk360SDKManager.Builder(context)
.setAppKey("app key")
.setAppVersion("app version")
.setLanguageCode("your selected ISO 639-1 Code for language: tr, en")
.setPlatform("mobile platform: Platform.GOOGLE or Platform.HUAWEI")
.setCountryCode("country code: tr, de")
.setCustomJsonObject("for custom data")
.build()
desk360SDKManager.initialize(
notificationToken = "your firebase token",
deviceId = "your Android device id"
)
Desk360SDK.start()
finish()
If you don't want to use custom language then you must set to "" , desk360 sdk will use your Android device language
If you are using proguard you must add this rules to avoid further compile issues.
-keep class com.teknasyon.desk360.model.** { *; }
-keepnames class com.teknasyon.desk360.model.** { *; }
-keep class com.teknasyon.desk360.modelv2.** { *; }
-keepnames class com.teknasyon.desk360.modelv2.** { *; }
Last modified 8mo ago