In this section, you can shape the design and contents of the message box that your app users who want to send a ticket message will see. Let's examine the procedures you can do in this area in detail, which is prepared in 7 stages.
The editing options you'll see in the first step when customizing the message box are included under General Settings.
In this section, you can choose the appropriate background color of your message box and what language the message box will appear in by default.
The language you specify is selected by default.
Main Background Color
The background color of the page.
In this field, you can specify the background color, font, size, button color and shading for the Contact Us text at the top of the page.
Title Background Color
The background color of the title.
Title Text Color
Text color of the title text.
Title Text Font Size
The font size of the title text.
Title Text Font Thickness
The font thickness of the title text.
Title Icon Color
The color of the return icon in the title section.
The shading state of the box containing the title.
In this section, you can set the customizations of the information note at the end of the page. You can enter the coloring and size for the text to be included here.
The font color of the informational note.
Footnote Font Size
The informational note font size.
Footnote Font Thickness
The thickness of the informational note.
In this section, the details of the first page that customers will encounter are determined when users click Contact Us. If you want, for the text to be entered as a title, you can use pre-made texts such as Help Center, Contact Us, with professional translations in 40 languages. You can view the supported languages in which predefined texts that are in this area. You can also visit Professional Support in 40 Languages to get detailed information about the supported languages. If you want to update the texts with their ready translations, click Edit Translations.
You can also use ready-made texts for the fields you want to enter subtitles and descriptions to, or you can design the page the way you want by entering your own texts.
You should position a button on this screen to direct customers who decide to send a message to the page where they can share their personal information and messages. You can edit the button text, button type and border color in accordance with the UI design of your application. You can adjust the visibility of the information text at the end of the page in the Footnote Text field.
The text to be included in the title is determined here.
Subtitle content and coloring selections are made here.
The color of the subtitle.
Subtitle Font Size
The font size of the subtitle.
Subtitle Font Thickness
The font thickness of the subtitle.
Content and coloring selection of the description text that is going to be included on the page are made here.
Description Text Color
The color of the description text.
Description Text Font Size
The font size of the description text.
Description Text Font Thickness
The font thickness of the description text.
Text content and visual customizations on the button are made here.
The text to be included in the button.
The style of the button.
Button Background Color
The background color of the button.
Button Edge Color
The edge color of the button.
Button Text Color
The text color of the text on the button.
Button Text Font Size
The font size of the related text on the button.
Button Text Font Thickness
The text thickness of the text on the button.
The icon that appears on the button.
The shading in the background of the button.
The visibility of the information note that you want to appear at the bottom of the page can be activated by clicking on the button here.
Details of ticket messages and the form page where customers can enter their personal information are arranged on this screen. All the topics you will encounter are explained in detail below.
The title content at the top of the form page is entered in this field. You can select ready-made texts whose translations are automatically filled in by Desk360, or you can optionally make translation entries of different texts.
In this field, definitions are made so that the messages to be sent can be organized according to their topics.
In this field, you can add and remove data entry boxes that you want to appear/disappear in the form. You can customize the type of form you want to show to your customers by specifying the options under this heading and add different types of fields such as selection list box and text entry.
In this area, you can flexibly design the general view of the information boxes in the form. Which elements are allowed for changes are as follows:
Form Field Format
Ready-added form type.
Form Item Text Color
What information is required to be entered in the message boxes, the colors of these headers (email, subject etc.).
Form Element Border Color
Message box border coloring of item text contents.
Form Item Text Color (Focus)
The coloring of the information entered in the first message box.
Form Element Border Color (Focus)
Border coloring for the first message box.
Form Element Font Size
The font size of the contents in the message boxes.
Form Element Font Thickness
The font thickness.
Form Element Label Color
The coloring of the attachment name of the attached file (The file attachment name might look like this as an example: image1.png).
Form Element Label Font Size
The font size of the file attachment name.
Form Element Label Font Thickness
The thickness for the file attachment name.
Form Element Error Color
Color selection to indicate the defective area in case of an error.
The visibility of the Add File option on the form.
In this section, you can specify the text and font attributes you want to appear on the button. Under the Welcome Screen, you can review in which areas button elements are allowed for editing.
The information note at the end of the page is adjusted on this field. Optionally, the visibility of information notes can be turned off with a slider button.
The information note and the visibility of the check box are adjusted for the acknowledgement and approval of the agreement on the use of personal data.
The design arrangements of the page are made here where all support request messages sent by the customers can be viewed. A new ticket can be created by clicking the + icon on the right side of the page.
The title of the page is entered in this field.
Saved messages are displayed under two groups as Current and Past messages. The coloring and size determination of these titles can be done under the Tab title.
Tab Text Color (Active)
The text color of the tab that is actively displayed in front of the user.
Tab Text Color
The text color of the side tab.
Tab Border Color (Active)
The border coloring of the tab that is currently displayed.
Tab Font Size
The font size of the tab names.
Tab Font Thickness
The thickness of the tab names.
The design features of the message list are determined in this section.
The style of list display.
Listing Background Color
The coloring of the list background.
Name coloring of the message subject.
Subject Font Size
Font size of the related subject.
The colors of the send date of the message.
Date Font Size
The font size of the date.
Item Background Color
The background color of the boxes containing the messages.
Item Icon Color
The coloring for the envelope icon seen on the right of the message boxes.
The shading of message boxes.
This section contains page contents that inform customers that they can add a new ticket if they wish.
The page title is determined in this field.
The subtitle is entered in this field.
This field can be used for a comment text to direct customers who want to create a new ticket.
This field contains the button text added to direct customers to the create new ticket page .
The short note to be added to the bottom of the page is entered in this field.
In this section, the adjustments for the screen where the details of the conversation with the customer are seen are set.
You can enter the text you want to appear as the title on the conversation screen from this field.
The design settings for the interview page are done in this field.
Chat Background Color
The background color of the conversation screen.
Chat Bubble Format
The design of the message balloons.
Color and font adjustments of messages received from customers are made in this field.
Sender Background Color
The background color of the message box received from the customer.
Sender Text Color
The text color for the incoming message.
Sender Font Size
The font size of the message.
Sender Font Thickness
The thickness of the message text.
Sender Date Text Color
The color of the text containing the date the message was received.
The shading setting of the message box.
Adjustments regarding the response to the customer are made in this field.
Receiver Background Color
The background color of the message box sent to the customer.
Receiver Text Color
The text color for the incoming message
Receiver Font Size
The font size of the message.
Receiver Font Thickness
The thickness level of the message.
Receiver Date Text Color
The text color for the date the message was received
Shading status of the message box.
Visual arrangements of the form are done in this sections.
Form Background Color
The background color of the box reserved for transmitting a new message at the end of the page.
Form Border Color
The bottom border color of the message field.
Form Border Color (Focus)
The bottom border color that appears when the message area is actively used.
Form Placeholder Color
The color of the "Write a message" warning text to be displayed to the customer before entering a new message.
Form Text Color
The coloring of the entered new message.
Form Font Size
The font size of the new message.
Form Font Thickness
The thickness level of the entered message.
Form Button Icon Color
The color of the Send button that will be used to send the entered message.
Form Button Icon Color (Disabled)
Before entering any text, the button will be unavailable. In this state, the desired color to be displayed can be entered from this field.
It is the last page that customers who successfully sent the message will see. The page design is organized in the following subtitles:
The page title is defined in this field.
The subtitle that will be located under the icon can be entered in this field. The coloring and font details can be edited from the subtitles.
This field can be used if you want to enter a description text stating that the message transmitted by the customer has been delivered and that the reply will be made within a certain time period. The coloring and font details can be edited from subtitles.
The size and coloring of the icon to be displayed on the screen regarding the sending status of the message is done in this section.
Button text and visual arrangements about the button are made in this field (You can review the details of the fields in the subtitles under Contact Us > Button).
You can edit the note you want to be at the end of the page in this field.