Desk360 Docs
  • Introduction to Desk360
  • 🚀Quick Start Guide
  • Start
    • Sign Up
    • Verify Your Email
    • Add Product/Brand
    • Channel Integration
    • Add User
    • Invite Your Team
  • User Communication Channels
    • In-App Message Box Channel
    • Web Contact Us Channel
    • Email Channel
    • Apple App Store Channel
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    • Huawei AppGallery Channel
    • WhatsApp Channel
    • Live Chat Channel
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  • Desk360 Platform Navigation
    • Dashboard
    • Tickets
      • Creating Internal Tickets
      • Listing and Filtering
      • Multiple Operations
      • Actions
      • Ticket Details
      • Ticket Status
      • Ticket Types
      • Ticket Reasons
      • Ready Answers
      • Ticket History Log
      • Callback Function
      • Automatic Replies
        • Automatic Replies During Working Hours
      • Automatic Assignments
      • Assignment by Request Type
      • Prioritization Rules
        • Setting Priorities
        • Creating Folders
      • SLA Management
      • Business Hours
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      • Ticket Reports
        • Ticket Analysis Reports
        • User Performance
      • Chat Reports
        • Chat Reports
        • User Reports
        • Chat Cockpit
      • SLA Reports
    • Product and Communication Channel Integrations
      • In-App Message Box Channel Integration
        • In-App Message Box Integration Settings
        • Customizable In-App Message Box
        • In-App Message Box Notifications
      • Web Contact Us Channel Integration
        • Web Contact Us Form
        • FAQ and Contact Us Page Settings
          • General Settings
          • FAQ Settings
          • Contact Us Page Settings
      • Email Channel Integration
        • Gmail SMTP Integration
        • Yandex SMTP Integration
        • Outlook SMTP Integration
        • E-mail features
      • Apple App Store Channel Integration
      • Google Play Store Channel Integration
      • Huawei AppGallery Channel Integration
      • WhatsApp Channel Integration
        • WABA Prerequisites
        • New WhatsApp Business API Pricing
        • WhatsApp Integration Steps
        • WhatsApp Auto-Reply Function
        • WhatsApp Custom Bots
        • WhatsApp Message Templates
        • How to use WhatsApp Message Templates
        • WhatsApp Message Template Statistics
        • WhatsApp Web Widget
      • Live Chat Channel Integration
      • Facebook Channel Integration
      • Instagram Channel Integration
      • Twitter Channel Integration
    • Chatbot Integration
    • Settings
      • Import Data
      • Language Settings
      • Professional Support In 40 Languages
    • Users
      • User Groups
      • User Roles
      • User Settings
  • INTEGRATIONS
    • JIRA
    • Slack
    • Trello
    • Alotech
  • Desk360 Mobile SDK
    • iOS SDK
    • Android SDK
    • Flutter SDK
    • React Native SDK
  • DESK360 MOBILE CHAT SDK
    • Mobile Chat iOS SDK
    • Mobile Chat Android SDK
  • DESK360 API (1.0.0)
    • API Documentation
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  1. INTEGRATIONS

Trello

PreviousSlackNextAlotech

Last updated 4 years ago

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You can define your Desk360 account to any dashboard you want in Trello and have your customers' tickets fall into any list you choose.

How do I integrate?

  1. Click the Settings tab on the menu.

  2. Click Integrations under the Account Settings heading.

  3. Click + Add Integration, then click Add Trello.

  4. Select the product you want to integrate and click Start Integration.

  5. Enter your API Key and Token information.

  • Click Click here to get API Key under the API Key field to access the API Key information. Your API Key will automatically appear on the page that opens.

  • Click Click here to get Access Token just below the input field to access the token information. On the page that opens, when you give the necessary permissions and click Allow, the Token information will automatically appear.

6. When the authorization field is filled in completely and Verify the Account is clicked, the Clipboard and List information defined for your account will automatically appear. You can fill these fields by selecting them from the data entry box.

A product can be integrated into multiple boards in Trello, but the ticket channel selected for a product cannot be redefined to different boards in Trello.

Integrations can be edited or deleted at any time.

7. Finally, select the channels you want to define the tickets for, change the Integration Status to active and click Save. Your integration has been successfully completed!