Creating a Ticket

You can manually create tickets for customer messages from the Tickets tab. In this way, you can assign tickets that you create to the desired team for review, or send your customers an email related to the process by responding directly to them yourself. You can quickly create your ticket by filling in the following information:

Title

Definition

Product

The name of the product where the ticket will be.

Reason

Subject of the ticket.

Status

Solution status of the ticket.

Name

Name and surname of the customer.

Contact

Contact details of the customer.

Description

Detailed explanation of the ticket.

Assign to

Name of the agent who will resolve the ticket.

Callback

The field where the agent can view the information of the relevant customer (see Actions).