You can manually create tickets for customer messages from the Tickets tab. In this way, you can assign tickets that you create to the desired team for review, or send your customers an email related to the process by responding directly to them yourself. You can quickly create your ticket by filling in the following information:
The name of the product where the ticket will be.
Subject of the ticket.
Solution status of the ticket.
Name and surname of the customer.
Contact details of the customer.
Detailed explanation of the ticket.
Name of the agent who will resolve the ticket.
The field where the agent can view the information of the relevant customer (see Actions).