You can use the Desk360 platform to manage Google Play Store comments on your application. For integration, you need to obtain the API access file in JSON format.
You can complete the integration process quickly by following the steps:
Go to Product and Channels > choose a product > Google Play Store.
Enter your app's name and click Search.
Select your application from the results and click Add.
Upload the API access file you downloaded from the Google Play Console to this page in JSON format to integrate.
In the Google Package Name field, you must enter the package name of your application defined in the Google Play Store.