Google Play Store Channel Integration

You can use the Desk360 platform to manage Google Play Store comments on your application. For integration, you need to obtain the API access file in JSON format.

For integration processes, you can access the API access file on your application's Google Developer Console page. For API access, simply grant Reply to reviews permission.

Learn how to simply grant reply to reviews permission to the API access file by clicking this link.

You can complete the integration process quickly by following the steps:

  1. Go to Product and Channels > choose a product > Google Play Store.

  2. Enter your app's name and click Search.

  3. Select your application from the results and click Add.

  4. Upload the API access file you downloaded from the Google Play Console to this page in JSON format to integrate.

  5. In the Google Package Name field, you must enter the package name of your application defined in the Google Play Store.

You can view more detailed information about Google Package Name by clicking this link.

After the required fields are filled in, your integration process will be completed.