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Introduction to Desk360
🚀
Quick Start Guide
Start
User Communication Channels
In-App Message Box Channel
Web Contact Us Channel
Email Channel
Apple App Store Channel
Google Play Store Channel
Huawei AppGallery Channel
WhatsApp Channel
Live Chat Channel
Instagram Channel
Facebook Channel
Twitter Channel
Desk360 Platform Navigation
Dashboard
Tickets
Creating a Ticket
Listing and Filtering
Multiple Operations
Actions
Ticket Details
Ticket Status
Ticket Types
Ticket Reasons
Ready Answers
Ticket History Log
Callback Function
Automatic Replies
Automatic Assignments
Assignment by Request Type
Prioritization Rules
SLA Management
Business Hours
Tag Management
Chat
Reports
Product and Communication Channel Integrations
Chatbot Integration
Settings
Users
INTEGRATIONS
JIRA
Slack
Trello
Desk360 Mobile SDK
iOS SDK
Android SDK
Flutter SDK
React Native SDK
DESK360 MOBILE CHAT SDK
Mobile Chat iOS SDK
Mobile Chat Android SDK
DESK360 API (beta)
API Documentation
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GitBook
Assignment by Request Type
With the
Assignment By Request Type
feature, you can create an assignment rule based on the communication channel and ticket type.
After logging into the Desk360 panel, you can access the related page by following:
Settings > Type-Based Assignment > + Add Assign
When creating an assignment rule by ticket type, you must make the following selections:
Product
Communication channel
Agent or team
With the assignment rule by ticket, you can redirect your tickets to a specific team or person depending on the topics.
If a product assigned by a ticket also has a language-based assignment, the language-based assignment will have a
high priority
.
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Automatic Assignments
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Prioritization Rules
Last modified
1yr ago
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