React Native SDK
Desk360 React Native SDK helps you embedding customer support in your React Native mobile applications with ease.
- Turn all your customer support requests into tickets and interact with these messages using our powerful platform.
- React Native SDK has highly customizable and flexible UI options.
- Push notifications and deep linking support options are both available.
- Give multilingual support for your customers: It supports 40+ languages.
- React Native SDK supports different types of media and file formats.
- It's easy to use and integrate. After writing only a few lines of code, you're ready to use!
$ npm install Teknasyon-Teknoloji/desk360-react-native-sdk#1.0.0 --saveReact Native 0.59 and below
Run
$ react-native link react-native-desk360rn to link the library.- IOS
- Set ios version to 10.0 or higher in
ios/Podfilelike:platform :ios, '10.0' - Remove
flipperfromios/Podfileif exists. - Add
use_frameworks!for your target - Run
$ cd ios && pod install - ANDROID
- Set
minSdkVersionto 21 or higher inandroid/build.gradle - Add
maven { url 'https://jitpack.io/' }intoandroid/build.gradle(Add into repositories under allprojects) - Make sure your min gradle version is "3.6.4" or higher in
android/build.gradle. (Check troubleshooting section to see example)
Add Data and View Binding enable script
apply plugin: 'kotlin-kapt'
android {
buildFeatures {
dataBinding true
}
}
- On application start you need to initialize sdk with api key and environment. Start Desk360 with appId -and an optinal deviceId, an optional language-
Note: If no deviceId is provided, Desk360 will use device's UUID, which might cause your app to lose tickets when the application is deleted. If use environment type .production, Desk360 will look at prod url. If no application language is provided, Desk360 will use device's language.
import RNDesk360, { Desk360Platform, Desk360Environment } from 'react-native-desk360rn';
RNDesk360.getInstance().initialize({
"appID": "APP KEY",
"deviceID": "DEVICE ID",
"appVersion": "1.0.0",
"languageCode": 'en',
"environment": Desk360Environment.SANDBOX,
"platform": Desk360Platform.GOOGLE,
"countryCode": 'tr',
"bypassCreateTicketIntro":true,
"name": "Username (ticket ownner)",
"jsonInfo":{
"key":"value"
}
});
RNDesk360.getInstance().start(); // shows Desk360
You must add your info.plist file.
<key>NSPhotoLibraryUsageDescription</key>
<string>Allow the app to access your photos.</string>
Permission text is optional. you can type whatever you want. But this permission not optional. If you didn't add this permission. Desk360 Images attachment property doesn't work.
If you need to send a notification when a message is sent to the users. You have to do this integration in ios.
import Desk360
@UIApplicationMain
final class AppDelegate: UIResponder, UIApplicationDelegate {
func application(_ application: UIApplication, didRegisterForRemoteNotificationsWithDeviceToken deviceToken: Data) {
Desk360.setPushToken(deviceToken: deviceToken)
}
}
After the above integration, it is sufficient to make the notification certificate settings in the Desk360 admin panel. You can now use notifications
Also if you want notification redirect deeplink system. You should some extra integration.
import Desk360
@UIApplicationMain
final class AppDelegate: UIResponder, UIApplicationDelegate {
func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]?) -> Bool {
Desk360.applicationLaunchChecker(launchOptions)
if #available(iOS 10.0, *) {
let center = UNUserNotificationCenter.current()
center.delegate = self
}
return true
}
}
// MARK: - UNUserNotificationCenterDelegate
extension AppDelegate: UNUserNotificationCenterDelegate {
func userNotificationCenter(_ center: UNUserNotificationCenter, willPresent notification: UNNotification, withCompletionHandler completionHandler: @escaping (UNNotificationPresentationOptions) -> Void) {
completionHandler([.alert])
Desk360.willNotificationPresent(notification.request.content.userInfo)
}
func application(_ application: UIApplication, didReceiveRemoteNotification userInfo: [AnyHashable: Any], fetchCompletionHandler completionHandler: @escaping (UIBackgroundFetchResult) -> Void) {
Desk360.applicationUserInfoChecker(userInfo)
}
@available(iOS 10.0, *)
public func userNotificationCenter(_ center: UNUserNotificationCenter, didReceive response: UNNotificationResponse, withCompletionHandler completionHandler: @escaping () -> Void) {
Desk360.applicationUserInfoChecker(response.notification.request.content.userInfo)
}
}
When you click on the notification when your application is closed, you need to add this code on which page you want Des360 to open.
...
RNDesk360.getInstance().showWithPushDeeplink();
...
If you would like to get a list of the unread tickets you can do so like follows:
RNDesk360.getInstance().getUnreadTickets().then( (results) {
print(results);
});
You can show the unread tickets the way that fits your app design and expierence. If you want to navigate to a specific ticket
detail you can do so so by following:
RNDesk360.getInstance().ticketDetailsViewController(unreadTicket);