Desk360 Docs
  • Introduction to Desk360
  • 🚀Quick Start Guide
  • Start
    • Sign Up
    • Verify Your Email
    • Add Product/Brand
    • Channel Integration
    • Add User
    • Invite Your Team
  • User Communication Channels
    • In-App Message Box Channel
    • Web Contact Us Channel
    • Email Channel
    • Apple App Store Channel
    • Google Play Store Channel
    • Huawei AppGallery Channel
    • WhatsApp Channel
    • Live Chat Channel
    • Instagram Channel
    • Facebook Channel
    • Twitter Channel
  • Desk360 Platform Navigation
    • Dashboard
    • Tickets
      • Creating Internal Tickets
      • Listing and Filtering
      • Multiple Operations
      • Actions
      • Ticket Details
      • Ticket Status
      • Ticket Types
      • Ticket Reasons
      • Ready Answers
      • Ticket History Log
      • Callback Function
      • Automatic Replies
        • Automatic Replies During Working Hours
      • Automatic Assignments
      • Assignment by Request Type
      • Prioritization Rules
        • Setting Priorities
        • Creating Folders
      • SLA Management
      • Business Hours
      • Tag Management
    • Chat
      • Chat Settings
      • Automatic Assignments
      • Manual Assignments
      • Human Agent Functionality
      • Custom Chatbots
      • Chat History Forwarding
      • Bulk Actions
    • Reports
      • Ticket Reports
        • Ticket Analysis Reports
        • User Performance
      • Chat Reports
        • Chat Reports
        • User Reports
        • Chat Cockpit
      • SLA Reports
    • Product and Communication Channel Integrations
      • In-App Message Box Channel Integration
        • In-App Message Box Integration Settings
        • Customizable In-App Message Box
        • In-App Message Box Notifications
      • Web Contact Us Channel Integration
        • Web Contact Us Form
        • FAQ and Contact Us Page Settings
          • General Settings
          • FAQ Settings
          • Contact Us Page Settings
      • Email Channel Integration
        • Gmail SMTP Integration
        • Yandex SMTP Integration
        • Outlook SMTP Integration
        • E-mail features
      • Apple App Store Channel Integration
      • Google Play Store Channel Integration
      • Huawei AppGallery Channel Integration
      • WhatsApp Channel Integration
        • WABA Prerequisites
        • New WhatsApp Business API Pricing
        • WhatsApp Integration Steps
        • WhatsApp Auto-Reply Function
        • WhatsApp Custom Bots
        • WhatsApp Message Templates
        • How to use WhatsApp Message Templates
        • WhatsApp Message Template Statistics
        • WhatsApp Web Widget
      • Live Chat Channel Integration
      • Facebook Channel Integration
      • Instagram Channel Integration
      • Twitter Channel Integration
    • Chatbot Integration
    • Settings
      • Import Data
      • Language Settings
      • Professional Support In 40 Languages
    • Users
      • User Groups
      • User Roles
      • User Settings
  • INTEGRATIONS
    • JIRA
    • Slack
    • Trello
    • Alotech
  • Desk360 Mobile SDK
    • iOS SDK
    • Android SDK
    • Flutter SDK
    • React Native SDK
  • DESK360 MOBILE CHAT SDK
    • Mobile Chat iOS SDK
    • Mobile Chat Android SDK
  • DESK360 API (1.0.0)
    • API Documentation
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Quick Start Guide

PreviousIntroduction to Desk360NextStart

Last updated 2 years ago

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Desk360 is a cloud-based customer communication platform developed for companies to provide better service to their customers.

It only takes a few hours to get involved in the world of Desk360 and quickly start using all its life-enhancing features.

Sign Up

You can click to sign up for the Desk360 platform to get more detailed instructions.

In the registration form, you will be asked for some brief information about your application. When you fill out the form, your Desk360 account is created instantly.

You can make the necessary integrations and personal adjustments to start the demand flow with the Quick Start Guide page.

Add Product

You can access the product management page by clicking the "Product and Channels" button on the left navigation section.

After clicking the "Create New Product" button, you can create your new product in the window that opens.

After entering the product name and clicking the crate button, your product page is prepared instantly, where you can manage the features of your product.

Click on the relevant tab on the page for the information required for integrating and managing each feature.

For detailed information about each tab, you can visit the channel detail page:

By using the SDK App Key on the page, you can easily integrate the SDK for embedding Desk360 customer support . You can find detailed integration information of the platform your application belongs to in the links below:

For more detailed information on each step, you can start here:

Now you have registered on the Desk360 platform by setting yourself a domain name and entering your email. Congratulations, now you can start managing all requests and messages from your customers with Desk360!

After completing the registration form, you will be redirected to the address , which is created specifically for you.

: You can easily manage the Contact Us pages placed in your mobile application and communicate with your customers one-to-one.

: The Desk360 platform enables the integration of a Contact Us form and FAQ page for customers who want to submit their requests and complaints via the website.

: Email integration allows you to support your customers who send messages to your product's email address to contact you.

: You can view your app users' comments for your mobile application on the App Store as a ticket on the Desk360 platform. You can respond to them quickly using ready-made texts or automatic replies

: you can view your app users' comments for your mobile application on the Google Play Store as a support request on the Desk360 platform. You can respond to them quickly using ready-made texts or automatic replies.

: You can view your app users' comments for your mobile application on the AppGallery as a support request on the Desk360 platform. You can respond to them quickly using ready-made texts or automatic replies.

: All WhatsApp messages from customers can be managed from Desk360's Live Support page. Problems can be solved instantly or WhatsApp conversations can be turned into tickets and you can reply to customers later.

: you can manage the messages that all your customers who visit your page will send you from Desk360's Live Support page.

: You can convert all customer messages and wall posts belonging to the Facebook account you have connected to the Desk360 platform into a ticket on Desk360.

: you can easily respond to user comments and messages from your Instagram account by converting them into tickets.

: You can meet all the needs of your customers who contact you on your product's Twitter page with a single click.

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🚀
🎉
https://yourdomain.desk360.com
App Message Box
Web Contact Us
Email
App Store
Google Play Store
Huawei
WhatsApp
Live Chat
Facebook
Instagram
Twitter
​iOS SDK Integration
Android SDK Integration​
​Flutter SDK Integration​
​React Native SDK Integration​
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