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Desk360
Introduction to Desk360
Start
Quick Start Guide
User Communication Channels
In-App Message Box Channel
Web Contact Us Channel
Email Channel
Apple App Store Channel
Google Play Store Channel
Huawei AppGallery Channel
WhatsApp Channel
Live Chat Channel
Instagram Channel
Facebook Channel
Twitter Channel
Desk360 Platform Navigation
Dashboard
Tickets
Chat
Reports
Product and Communication Channel Integrations
In-App Message Box Channel Integration
Web Contact Us Channel Integration
Email Channel Integration
Apple App Store Channel Integration
Google Play Store Channel Integration
Huawei AppGallery Channel Integration
WhatsApp Channel Integration
WABA Prerequisites
WhatsApp Integration Steps
WhatsApp Auto-Reply Function
Live Chat Channel Integration
Facebook Channel Integration
Instagram Channel Integration
Twitter Channel Integration
Chatbot Integration
Settings
Users
INTEGRATIONS
JIRA
Slack
Trello
Desk360 Mobile SDK
Mobile iOS SDK
Mobile Chat iOS SDK
Mobile Android SDK
Mobile Chat Android SDK
Desk360 Flutter SDK
DESK360 API (beta)
API Documentation
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WABA Prerequisites
Businesses have go through an approval procedure to access the WhatsApp Business API.
The prerequisites for access to WhatsApp Business API are as follows.
Requirements for the number you want to use in WhatsApp communications:
1. Must be a phone number that’s open to incoming calls 2. Must not have an active WhatsApp account 3. Has never utilized the WhatsApp API before
You can use your 0850 prefix number if the conditions listed above are satisfied.
If you have an active WhatsApp account, your account must be deleted from WhatsApp account settings.
Requirements for your Facebook Business Account:
1- A verified Facebook Business Account (unverified accounts can complete the verification process from Business Details) 2- Facebook Business ID 3- The number that you want to use must be saved in the Business Number field on the Business Details page
Once these steps are complete, you can contact us by filling out the form on the WhatsApp integration page on the Desk360 panel. For more details, click here.
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WhatsApp Channel Integration
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WhatsApp Integration Steps
Last modified 6mo ago
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