After resolving the tickets, the reason of the ticket is marked by a user. Thus, you can see the reasons for which the tickets were created.
Ticket reasons can be filtered according to the product and its status.
You can update the status of ticket reasons that you have defined in Desk360, but only if you have switched its type to passive. Thus, users don't see the subjects that have been put into passive status in the list of ticket topics.
You can organize your ticket reasons according to contact topics. For this arrangement:
Create as many ticket reasons as you want by following the steps: Settings > Ticket Reasons > + Add Reason
Name the reason of the ticket and add a description on the screen that opens to add a subject.
Match the reason of ticket you add for all your products or define it for a single product.
If you want, you can update the status of your ticket reasons as Active or Passive.
5. After completing the necessary steps, you can create the content successfully by clicking Save.