Messages sent by your customers wait to be answered by the assigned user after they are turned into a ticket on the Desk360 platform. While users are dealing with any ticket, they can view all transactions made on the relevant ticket thanks to the Ticket History Log action.
The following information about the ticket is included under ticket history log:
Date and time the ticket was created
Date and time of the ticket response
User responding to the ticket
User who changed the status of the ticket
Subject tagged to the ticket