Using the chart displaying the chat volume status based on days and hours, you can view the chat volume of the hours within the set date range. The days of the week are displayed vertically, while the hours are displayed horizontally. You can see, for instance, how many chats were received at 5 PM on Thursday or 11 AM on Monday. For specified date ranges of more than one week, it is possible to get the total number of days corresponding to that date. For instance, if the date range is set to the last month and there are four Mondays in that month, the total number of conversations for those four Mondays will appear in the Monday box.