WhatsApp integration allows you to provide live support to your customers who reach you through the WhatsApp channel.
Once WhatsApp integration is completed successfully, all WhatsApp messages from customers can be managed from Desk360's Live Support page. Problems can be solved instantly or WhatsApp conversations can be turned into tickets and you can reply to customers later.
- You can manage all incoming customer messages via WhatsApp within the Live Support page, thus offering your users a direct communication and support channel.
- You can access the information of your customers who contact you via WhatsApp from the Main Information section on the Live Support page.
- With predefined answers, you can automate customer communication and increase the efficiency of your agents.
- WhatsApp integration can be done by accounts with Desk360's Business package.
- WhatsApp Business API access is required for integration.
- You can start the integration process by following the steps: Product and Channels > Edit Channel > WhatsApp
You can view the page below for more detailed information about WhatsApp integration.