Chatbot Integration

With Desk360’s chatbot feature, you can provide support to your customers even outside working hours by automating customer messages, instantly responding to simple questions and requests, and analyze them in detail.

Desk360 Chatbot integration makes use of the Google Dialogflow platform. For more information on how it works, please click here.

To activate the integration of the Chatbot, you must first integrate Live Chat. For more information about how to do it, please visit the Live Chat Channel Integration page.

To integrate the Chatbot, please do the following:

  1. Go to Settings > Chatbot Integrations tab.

  2. Click the Add Integration button.

  3. Fill out the fields you see on the screen.

BAt this stage, you need to select the product, language, and name. Then upload the JSON file required for the integration to the Desk360 panel through the Google Dialogflow platform. To get this file, please click the How to get the JSON credentials from Google Dialogflow link below the upload field.

4. If everything looks OK, click Save button.

Be sure to set the integration status to Active before moving on to the next step.

5. Now you’re ready to use the Chatbot for the product you selected.

Before integrating the Chatbot, you’ll need to specify a language and enter your content on the Google Dialogflow Console page. Please select the same languages during the Desk360 Chatbot integration and choose a default language.

You can also integrate the Chatbot by going to Products and Channels > Product selection > Edit Channel > Live Chat