Desk360 Docs
  • Introduction to Desk360
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  • User Communication Channels
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    • Web Contact Us Channel
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    • WhatsApp Channel
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    • Tickets
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    • Product and Communication Channel Integrations
      • In-App Message Box Channel Integration
        • In-App Message Box Integration Settings
        • Customizable In-App Message Box
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      • Web Contact Us Channel Integration
        • Web Contact Us Form
        • FAQ and Contact Us Page Settings
          • General Settings
          • FAQ Settings
          • Contact Us Page Settings
      • Email Channel Integration
        • Gmail SMTP Integration
        • Yandex SMTP Integration
        • Outlook SMTP Integration
        • E-mail features
      • Apple App Store Channel Integration
      • Google Play Store Channel Integration
      • Huawei AppGallery Channel Integration
      • WhatsApp Channel Integration
        • WABA Prerequisites
        • New WhatsApp Business API Pricing
        • WhatsApp Integration Steps
        • WhatsApp Auto-Reply Function
        • WhatsApp Custom Bots
        • WhatsApp Message Templates
        • How to use WhatsApp Message Templates
        • WhatsApp Message Template Statistics
        • WhatsApp Web Widget
      • Live Chat Channel Integration
      • Facebook Channel Integration
      • Instagram Channel Integration
      • Twitter Channel Integration
    • Chatbot Integration
    • Settings
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      • Professional Support In 40 Languages
    • Users
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  • INTEGRATIONS
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  • Desk360 Mobile SDK
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  • DESK360 MOBILE CHAT SDK
    • Mobile Chat iOS SDK
    • Mobile Chat Android SDK
  • DESK360 API (1.0.0)
    • API Documentation
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  1. User Communication Channels

Twitter Channel

Twitter integration allows you to manage customer messages and comments, in short, all interactions coming to your product through this channel.

With Twitter integration, you can meet all the needs of your customers who contact you on your product's Twitter page with a single click.

What can I do with Desk360 Twitter integration?

  • You can turn every interaction or message sent to your brand's Twitter account into a ticket with Desk360, and respond quickly through the panel.

  • If you have a team that only replies to Twitter messages, you can have those tickets automatically assigned to them.

  • You can instantly access all the information about your customers who reach you from the Twitter platform, monitor their queries and follow the processes.

  • You can improve your response times and customer loyalty score for tweets that mention you and direct messages (DMs) to your product.

  • By allowing your customers to report their problems or feedback via a tweet, you can address customer needs through collaboration with your team.

  • You can start the integration process with a single click by following the steps: Product and Channels > Edit channels > Twitter

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Last updated 4 years ago

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