Ticket Details

From the Tickets tab, you can view all the details of the ticket on the same screen by entering the detail of the ticket you want.

Here are all information of the ticket details:

  • Ticket contents

  • Files submitted with the ticket

  • Ticket status

  • Agent information assigned to the ticket

  • Subject of the resolved ticket

  • Special notes of the ticket

  • General information of the ticket

    • Customer's country information

    • Operating system of the device in which it was created

    • ID of the device on which it was created

    • Ticket number

    • Priority criteria

    • Ticket type

    • Creation date

    • Transaction history

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