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Introduction to Desk360
🚀
Quick Start Guide
Start
User Communication Channels
In-App Message Box Channel
Web Contact Us Channel
Email Channel
Apple App Store Channel
Google Play Store Channel
Huawei AppGallery Channel
WhatsApp Channel
Live Chat Channel
Instagram Channel
Facebook Channel
Twitter Channel
Desk360 Platform Navigation
Dashboard
Tickets
Creating a Ticket
Listing and Filtering
Multiple Operations
Actions
Ticket Details
Ticket Status
Ticket Types
Ticket Reasons
Ready Answers
Ticket History Log
Callback Function
Automatic Replies
Automatic Assignments
Assignment by Request Type
Prioritization Rules
SLA Management
Business Hours
Tag Management
Chat
Reports
Product and Communication Channel Integrations
Chatbot Integration
Settings
Users
INTEGRATIONS
JIRA
Slack
Trello
Desk360 Mobile SDK
iOS SDK
Android SDK
Flutter SDK
React Native SDK
DESK360 MOBILE CHAT SDK
Mobile Chat iOS SDK
Mobile Chat Android SDK
DESK360 API (beta)
API Documentation
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GitBook
Ticket Details
From the
Tickets
tab, you can view all the details of the ticket on the same screen by entering the detail of the ticket you want.
Here are all information of the ticket details:
Ticket contents
Files submitted with the ticket
Ticket status
Agent information assigned to the ticket
Subject of the resolved ticket
Special notes of the ticket
General information of the ticket
Customer's country information
Operating system of the device in which it was created
ID of the device on which it was created
Ticket number
Priority criteria
Ticket type
Creation date
Transaction history
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Ticket Status
Last modified
1yr ago
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