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Introduction to Desk360
🚀
Quick Start Guide
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User Communication Channels
In-App Message Box Channel
Web Contact Us Channel
Email Channel
Apple App Store Channel
Google Play Store Channel
Huawei AppGallery Channel
WhatsApp Channel
Live Chat Channel
Instagram Channel
Facebook Channel
Twitter Channel
Desk360 Platform Navigation
Dashboard
Tickets
Chat
Reports
Product and Communication Channel Integrations
In-App Message Box Channel Integration
In-App Message Box Integration Settings
Customizable In-App Message Box
In-App Message Box Notifications
Web Contact Us Channel Integration
Email Channel Integration
Apple App Store Channel Integration
Google Play Store Channel Integration
Huawei AppGallery Channel Integration
WhatsApp Channel Integration
Live Chat Channel Integration
Facebook Channel Integration
Instagram Channel Integration
Twitter Channel Integration
Chatbot Integration
Settings
Users
INTEGRATIONS
JIRA
Slack
Trello
Desk360 Mobile SDK
iOS SDK
Android SDK
Flutter SDK
React Native SDK
DESK360 MOBILE CHAT SDK
Mobile Chat iOS SDK
Mobile Chat Android SDK
DESK360 API (beta)
API Documentation
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In-App Message Box Integration Settings
In-app message box settings offer two different alternatives as the SDK integration and the Chat SDK integration.

SDK Integration

With the SDK integration, your mobile app users can contact you via the message box implemented within your mobile app. The SDK integration offers an offline communication. When users fill out the contact us forms including the name, email and message areas, these forms will turn into tickets on Desk360 platform. Once these message forms are answered by customer representatives directly on the Tickets page, app users will receive those answers both by email and the message box within the mobile app.
You can review the SDK integration steps by clicking on the links below.
For iOS
For Android

Chat SDK Integration

With the Chat SDK integration, your mobile app users can contact you via the message box implemented within your mobile app. The Chat SDK integration offers an online communication. Mobile app users can start active chats with customer representatives and all chats will continue online. All chats can be managed on the Live Support page.
You can review the Chat SDK integration steps by clicking on the links below.
For iOS
For Android
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In-App Message Box Channel Integration
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Customizable In-App Message Box
Last modified 10mo ago
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Contents
SDK Integration
Chat SDK Integration