In-App Message Box Integration Settings
In-app message box settings offer two different alternatives as the SDK integration and the Chat SDK integration.
SDK Integration
With the SDK integration, your mobile app users can contact you via the message box implemented within your mobile app. The SDK integration offers an offline communication. When users fill out the contact us forms including the name, email and message areas, these forms will turn into tickets on Desk360 platform. Once these message forms are answered by customer representatives directly on the Tickets page, app users will receive those answers both by email and the message box within the mobile app.
You can review the SDK integration steps by clicking on the links below.
For iOS
For Android
Chat SDK Integration
With the Chat SDK integration, your mobile app users can contact you via the message box implemented within your mobile app. The Chat SDK integration offers an online communication. Mobile app users can start active chats with customer representatives and all chats will continue online. All chats can be managed on the Live Support page.
You can review the Chat SDK integration steps by clicking on the links below.
For iOS
For Android
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