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  • SDK Integration
  • Chat SDK Integration

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  1. Desk360 Platform Navigation
  2. Product and Communication Channel Integrations
  3. In-App Message Box Channel Integration

In-App Message Box Integration Settings

In-app message box settings offer two different alternatives as the SDK integration and the Chat SDK integration.

PreviousIn-App Message Box Channel IntegrationNextCustomizable In-App Message Box

Last updated 3 years ago

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SDK Integration

With the SDK integration, your mobile app users can contact you via the message box implemented within your mobile app. The SDK integration offers an offline communication. When users fill out the contact us forms including the name, email and message areas, these forms will turn into tickets on Desk360 platform. Once these message forms are answered by customer representatives directly on the Tickets page, app users will receive those answers both by email and the message box within the mobile app.

You can review the SDK integration steps by clicking on the links below.

For iOS

For Android

Chat SDK Integration

With the Chat SDK integration, your mobile app users can contact you via the message box implemented within your mobile app. The Chat SDK integration offers an online communication. Mobile app users can start active chats with customer representatives and all chats will continue online. All chats can be managed on the Live Support page.

You can review the Chat SDK integration steps by clicking on the links below.

For iOS

For Android

iOS SDK
Android SDK
Mobile Chat iOS SDK
Mobile Chat Android SDK