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Alotech

You can now handle all of your incoming and outgoing calls right on the Tickets page with Desk360's Alotech integration.

How to integrate

  1. 1.
    Select Settings from the left menu.
  2. 2.
    Find the Account Settings title and select the Alotech Integration option.
  3. 3.
    In the upper right corner of the page, click on the Add Alotech button.
  4. 4.
    Choose the product you want to integrate, enter the Token and Tenant information on the Alotech side, and then select the Save button.
  5. 5.
    At this point, you need to match the email addresses of your Desk360 users with the email addresses of your Alotech users.
  6. 6.
    The page will instantly display all Desk360 users who have been added to the product you selected. Now all you have to do is match the email addresses of the users you wish to send and receive calls using Alotech.
  7. 7.
    Users you've matched with will see the Alotech interface on the Tickets page and will be able to receive and make calls.
  8. 8.
    Users who have not been matched will be unable to use the incoming and outgoing call features since they will not see the Alotech interface on the Tickets page.