You can utilize the Chat Cockpit tab to get instant access to all of your agent data. To get a user report for your products that you have integrated into Desk360 instantly, choose the product and channel from the list of products. Selecting "All channels" displays real-time data from all users, regardless of the available channels. You can find the individual agents by entering the name of a user in the Search in Users field at the top right of the page to get reports for that user. You can begin searching by inputting at least one letter. When you start typing the letter "a," for example, all users whose names begin with the letter "a" are listed.