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On the Chat Reports page, users can receive thorough reporting and graphical representations of all live customer support conversations. The Chat Reports page can only be accessed by users with Admin and Supervisor privileges. The Chat Reports page and the User Reports page are both updated every 75 minutes, and the Chat Cockpit page is updated every 60 seconds.
Now, let's deep dive into how to analyze the graphs and tables on these pages, which are organized under three categories: Chat Reports, User Reports, and Chat Cockpit.