Desk360 Mobile Native Android SDK helps you embed customer support in your Android applications with ease.
Features
The Desk360 Mobile SDK for Android lets customers do any of the following:
Create new support tickets.
View and comment on existing tickets.
Interactively communicate with related support teams.
Use functions such as ticket prioritization, folder creating, SLA setting, etc.
Get detailed reports on both tickets and support agents.
Installation
Setup
To integrate Desk360 into your Android project , add below parts to your build.gradle(:project name) file under project directory.
maven {url 'https://jitpack.io'}
If gradle version is greater than or equal 7.0.0 add above code to your projects setting.gradle file instead of build.gradle (:projectName) file.
Add the dependency your build.gradle(:app) file under the app folder.
dependencies {
implementation 'com.github.Teknasyon-Teknoloji:desk360-android-sdk:latest_release'
}
Add Data and View Binding code block to your build.gradle(:app) file too.
apply plugin: 'kotlin-kapt' // or under plugins -> id 'kotlin-kapt'
android {
buildFeatures {
dataBinding true
}
}
Usage
Start Desk360
import com.teknasyon.desk360.helper.Desk360Config
import com.teknasyon.desk360.helper.Desk360SDKManager
import com.teknasyon.desk360.helper.Platform
import com.teknasyon.desk360.helper.Desk360SDK
val desk360SDKManager = Desk360SDKManager.Builder(context:Context)
.setAppKey("SDK_App_Key")
.setAppVersion("1.0.1")
.setLanguageCode("en")
.setPlatform(Platform.GOOGLE)
.setCountryCode("US")
.setCustomJsonObject(
JSONObject(
"{\n" +
" \"name\":\"AndoidSDK\",\n" +
" \"age\":30,\n" +
" \"cars\": {\n" +
" \"car1\":\"RED\",\n" +
" \"car2\":\"BLUE\",\n" +
" \"car3\":\"ORANGE\"\n" +
" }\n" +
" }"
)
)
.build()
desk360SDKManager.initialize("firebase notification token", "device id")
Desk360SDK.start()
Use Desk 360
val desk360SDKManager = Desk360SDKManager.Builder(context)
.setAppKey("app key")
.setAppVersion("app version")
.setLanguageCode("your selected ISO 639-1 Code for language: tr, en")
.setPlatform("mobile platform: Platform.GOOGLE or Platform.HUAWEI")
.setCountryCode("country code: tr, de")
.setCustomJsonObject("for custom data")
.build()
desk360SDKManager.initialize(
notificationToken = "your firebase token",
deviceId = "your Android device id"
)
Desk360SDK.start()
finish()
Open Desk360 without Notification Service
If your app will not use notification then you must set token "" and for targetId ""
val desk360SDKManager = Desk360SDKManager.Builder(context)
.setAppKey("app key")
.setAppVersion("app version")
.setLanguageCode("your selected ISO 639-1 Code for language: tr, en")
.setPlatform("mobile platform: Platform.GOOGLE or Platform.HUAWEI")
.setCountryCode("country code: tr, de")
.setCustomJsonObject("for custom data")
.build()
desk360SDKManager.initialize(
notificationToken = "your firebase token",
deviceId = "your Android device id"
)
Desk360SDK.start()
finish()
Language
If you don't want to use custom language then you must set to "" , desk360 sdk will use your Android device language
ProGuard
If you are using proguard you must add this rules to avoid further compile issues.
-keep class com.teknasyon.desk360.model.** { *; }
-keepnames class com.teknasyon.desk360.model.** { *; }
-keep class com.teknasyon.desk360.modelv2.** { *; }
-keepnames class com.teknasyon.desk360.modelv2.** { *; }
Support
For further information, please with contact us support@desk360.com
Visit our GITHUB page for usage, technical setup and detailed info.